PT Learning Lab Front Desk Clerk

Position Description

DEFINITION

To enter data into the Learning Lab’s TutorTrac System, help students register/enroll for services through the Learning Lab, answer the Front Desk Telephone, help answer student questions regarding the Learning Lab.

SUPERVISION RECEIVED AND EXERCISED

• Receives general supervision from the Coordinator, Learning Lab or either the Computer Facilitator Downtown or Computer Facilitator North Campus.
• Exercises no supervision.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Greet students as they enter the Learning Lab.
• Monitor student login/logout process
• Help students fill out the appropriate forms required to utilize services.
• Enter data into TutorTrac.

Other Important Functions:

• Utilize best practices in customer service.
• Maintain communication with Learning Lab Management Staff.
• Adhere to the expectations set forth on the Learning Lab Employee Agreement.
• Perform other related duties and responsibilities as assigned

Qualifications

QUALIFICATIONS:

Knowledge of:

• Knowledge of computers
• Excellent customer service skills
• Answering phones

Ability To:

• Must possess excellent communication skills, especially verbal and listening skills
• General computer skills required
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  • Standing or sitting for extended periods of time
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain mental capacity, which allow the capability of:
  • Making sound decisions
  • Responding to questions
  • Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• High School Diploma or Equivalent

Minimum Experience:

• None

Preferred Education/Training, Experience, Skills:

• None

Supplemental Information

Special Instructions to Applicants:

• Work days and hours are variable and determined semester-to- semester. Applicant should know availability for work at the time of interview
• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.