Office Assistant - Cape Cod Community College

GENERAL STATEMENT OF RESPONSIBILITIES:

The Office Assistant provides front-desk support, performs clerical and organizational work, and provides assistance with compliance efforts. This role supports students and visitors by maintaining confidentiality, ensuring efficient day-to-day operations, managing communications, and creating a welcoming and well-functioning office environment. This role involves on-site, office-based work on the West Barnstable, campus and is not eligible for remote work. Responsibilities also include frequent interaction with students, including those seeking support for mental wellness and related concerns.

EXAMPLES OF DUTIES:

• Greet and check-in students in a professional and welcoming manner.
• Answer and direct phone calls, take messages, and respond to departmental email.
• Process intake paperwork and ensure completion before sessions.
• Maintain the cleanliness and organization of the front desk and waiting area.
• Order and manage office supplies.
• Ensure forms, brochures, and patient materials are stocked and up to date.
• Communicate appointment changes or urgent issues with staff and students.
• Assist with interoffice communication and staff coordination.
• Adhere to all privacy laws and FERPA requirements.
• Ensure that confidential information is securely stored and only accessed by authorized personnel.
• Follow all department and college policies and procedures.
• Provide administrative support for the creation and management of the College's Annual Security Report and Clery Act compliance, including documentation, editing, data collection, and training file tracking.
• Serve as a member of the Clery Compliance Committee.
• Use Electronic Health Records (EHR) software and all college technologies effectively.
• Help troubleshoot basic tech issues for scheduling, telehealth platforms, or documentation systems.
• Assist with office coverage, program planning, and projects across all areas of Student Wellness
• Perform other related duties as assigned in support of the department.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• One year of administrative or front desk experience, preferably in a college or student services setting.
• Excellent interpersonal and communication skills, especially in working with students who may be in distress.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite and general computer systems; ability to learn campus software tools.
• Demonstrated ability to handle confidential information with discretion and professionalism.

ADDITIONAL PREFERRED QUALIFICATIONS:

Experience with compliance-related tasks (e.g., Clery Act).

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

COMPENSATION: $20.00 per hour for up to 18 hours per week during the Academic Year. Part-time, non-benefited, non-unit position.

APPLICATION DEADLINE: Immediate need; applications reviewed upon receipt.

Please visit our website at www.capecod.edu for information on Cape Cod Community College.

This appointment is subject to the FY2026 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.