Truck Driver

GENERAL SUMMARY

Truck Driver picks up donations at donors’ locations, and delivers purchases to customers. The TD also helps process drop-off donations, helps load customer vehicles, and provides top-class customer service. 

ESSENTIAL JOB FUNCTIONS*

• Using agency truck, picks up thrift donations and delivers customer purchases
• Maintains professional and helpful rapport with customers and donors
• Safely transports, loads and unloads all materials
• Maintains any required records, reports or logs related to the driving or use of the truck
• Maintains and cleans truck, as needed
• Assists with Thrift store customer service and support as need
• Assists with furniture cleaning and repair as needed
• Maintains an inclusive and positive work environment for people of all abilities
• Attends all staff meetings, trainings and development activities, as required
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC)

OTHER DUTIES AND RESPONSIBILITIES

• May assist other agency businesses with delivery, pickup, or customer service.
• Performs additional duties, as assigned.

COMPETENCIES

• Leading/Directing Others:  Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
• Total Quality Management:  Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Vision and Purpose:  Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
• Adaptability:  Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values and Diversity:  Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust:  Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment:  Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications:  Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or equivalent.
• Minimum 1 year prior experience driving a delivery vehicle, preferably a box truck.
• Willingness to work outside in inclement weather.
• Valid driver’s license in the state of Massachusetts.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent standing, walking and bending.
• Ability to lift a minimum of 75 pounds individually and more with a team lift.
• Exposure to the elements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.   The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.