AFC Case Manager

GENERAL SUMMARY 

As a member of the nursing and care management team, provides social work services that facilitate the screening of new family homes and participants; assists in matching and placement services to participants.

ESSENTIAL JOB FUNCTIONS*

• Provides case management services within established departmental policies and procedures.
• Assesses and provides psychosocial evaluations of potential participants and caregivers.
• Conducts monthly/ bi-monthly site visits.
• Trains caregivers, conducts annual home inspections and develops and updates safety plans, as needed.
• Prepares and submits individual service plan (ISP) goals and assesses individuals funded by the Department of Developmental Services (DDS).
• Assists program participants in securing and maintaining Mass Health coverage, social security entitlements, food stamps, and Section 8 housing, as needed.
• Enters appropriate and timely documentation of case activity in participant’s records.
• Develops family care placement plans based on social work practice with community health nurse; facilitates matching process with potential participants and host families.
• Provides casework/case management services to ongoing caseload including routine follow-up services, discharge planning and crisis intervention.  Provides individual, group and family counseling as indicated and required by participant and host family need.
• Maintains professional growth and development through approved seminars, workshops and professional affiliations to keep abreast of the latest trends in the field.
• Provides on-call coverage on weekends, as scheduled.
• Collaborates with other nursing staff, as needed.
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

• Performs additional duties, as directed.

COMPETENCIES

• Total Quality Management:  Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Adaptability:  Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values and Diversity:  Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust:  Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment:  Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications:  Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s degree.
• Social worker license from the Massachusetts Board of Registration in Social Work.
• Minimum 2 years prior experience working with elderly or disabled adults.
• Bachelor’s degree plus 2 years clinical experience in the care of elderly or disabled individuals may be substituted for the above requirements.
• Attention to detail.
• Valid driver’s license in the state of Massachusetts required.
• Successful completion of all state and Agency mandated trainings required upon hire.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility.                                                                                                                       

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent sitting and walking.
• Ability to travel in a car for prolonged periods.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.