What are the responsibilities and job description for the LoanIQ SME position at Capco?
LoanIQ Business Analyst
Location: New York | Hybrid (3-Days) | Contract or Full-time
The Role
We are seeking an experienced Loan IQ Business Analyst to support the delivery, enhancement, and ongoing operation of mission-critical lending platforms for leading financial institutions. This role sits at the intersection of business and technology, partnering with stakeholders across front, middle, and back-office functions to optimize loan servicing processes, drive system improvements, and ensure operational excellence throughout the loan lifecycle.
You will act as a trusted advisor and subject matter expert for Loan IQ, helping shape solutions that improve efficiency, scalability, and user experience while supporting strategic transformation initiatives.
What You’ll Do
- Partner with business stakeholders to gather, analyze, and document requirements across loan origination, servicing, repayments, restructures, and other loan lifecycle events.
- Serve as a Loan IQ SME, supporting modules including servicing, accounting, agency deals, and integrations with upstream and downstream systems.
- Translate business requirements into functional specifications, user stories, process flows, and solution designs for development teams and vendors.
- Lead or support testing activities including SIT and UAT, creating test cases, managing defect resolution, and validating business outcomes.
- Provide production support through issue triage, root cause analysis, data investigation, and coordination with technology teams and third-party vendors.
What We’re Looking For
- Proven experience as a Business Analyst supporting commercial lending, syndicated loans, or loan operations environments.
- Strong hands-on knowledge of Finastra Loan IQ, including servicing, accounting, agency, and loan lifecycle functionality.
- Experience gathering requirements, documenting business processes, and delivering technology change initiatives within financial services.
- Strong analytical skills with experience supporting reconciliations, reporting, and investigation of loan balances, interest, fees, and accounting outputs.
- Excellent stakeholder management and communication skills with the ability to collaborate across business, technology, and vendor teams.
Bonus Points For
- Experience working directly with Finastra or other loan servicing platform vendors.
- Knowledge of loan accounting, general ledger integrations, and financial reporting processes.
- Exposure to Agile delivery methodologies and user story creation.
- Experience supporting large-scale Loan IQ implementations, upgrades, or migration programs.
- Familiarity with automation, workflow optimization, and operational transformation initiatives.