Volunteer Office Intern

The Company

The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization—it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.

Primary Function

The Volunteer Office Intern supports essential daily operations of the CAPA Volunteer Office by assisting in volunteer communications, data management, organizational tasks, and event support. This is a part-time, hourly non-exempt internship with a time commitment of 12 weeks.

Duties and Responsibilities

• Add and track volunteer attendance and hours in the volunteer management system.
• Add, edit, and maintain volunteer “needs” listings.
• Deliver structured responses and messaging using established communication channels (e.g., weekly Monday Needs / Still Needing emails).
• Track and organize show passes and “blue ticket” incentive distribution.
• Support the preparation and execution of volunteer appreciation events.
• Assist with volunteer training sessions and complete assigned tasks.
• Provide general support to the Volunteer Coordinator and Volunteer Manager as needed.
• Attend performances to assist with operational needs and provide volunteer support.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

The ideal intern demonstrates:

• Strong communication and customer-service skills.
• Reliability, punctuality, and professionalism.
• Attention to detail and ability to maintain accurate data.
• Comfort organizing tasks and navigating volunteer management workflows.
• Ability to work respectfully with diverse volunteer populations.
• Willingness to learn new systems (training provided).
• Basic knowledge of Microsoft Office and comfort with digital tools.

Learning Outcomes & Professional Development

• Understanding the structure of volunteer engagement roles at multiple job levels.
• Gaining experience in core duties such as scheduling, data entry, communications, and front-of-house event support.
• Exposure to volunteer recruitment, recognition, and training systems.
• Mentorship from the Volunteer Manager and collaboration with the Volunteer Coordinator.
• Familiarity with volunteer engagement best-practices.

Credentials and Experience

• Current student or recent graduate in any field; nonprofit studies, arts administration, social sciences, or communications preferred but not required.
• Interest in community engagement, volunteerism, performing arts or nonprofit operations.
• Ability to work 10–20 hours weekly with some schedule flexibility.
• The base rate for this role is $13.50 an hour.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.