Bartender - Shubert Theatre, New Haven, CT

The Opportunity

• Are you excited about ensuring a world-class entertainment experience for theater patrons?
• Do you have a passion for customer service, operations excellence, and the performing arts?
• Are you excellent at being part of a team?

Primary Function

The part-time Bartender delivers exceptional service to guests during events by crafting beverages with precision and professionalism. This role is responsible for maintaining a clean, well-stocked bar area and ensuring accurate cash handling through proper pour techniques and end-of-shift bank reconciliation.

Duties and Responsibilities

• Greet guests in a courteous, friendly manner.
• Maintains guest service standards and procedures. Resolves guest complaints/issues or directs them to appropriate supervisory personnel.
• Understands alcohol management, including procedures for checking ID's, and recognizing personal limits of guests.
• Ensures accurate and secure cash handling by managing a personal cash bank throughout the shift, verifying all transactions, and properly closing out the bank at the end of the night.
• Maintains stock of bars before, during, and after events while communicating needs to Management and support staff.
• Maintains cleanliness of bars and storage areas.
• Responsible for peer training as applicable.
• Provides a minimum of 50% availability for monthly shift openings.
• This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

• Ability to do basic math quickly.
• Knowledge of applicable Connecticut Liquor Laws.
• Ability to maintain TIPS certification.
• Excellent fiscal responsibility.
• Ability to remain calm and resolve challenges and/or requests in a fast-paced environment.
• Ability to lift a minimum of 25 lbs. with or without accommodation.

Credentials and Experience

• High School Diploma/GED Equivalent.
• Must be 21 years of age or older.
• Experience in guest relations or hospitality.
• Ability to work a flexible schedule that includes evenings and weekends.
• Base pay for this role is $17/hour.

Special Requirements

• Successful background check.
• The majority of CAPA's public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.