Operations Desk Attendant

About Us

Our Mission

CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities.

Our Vision: Columbus is a national destination for living, breathing art.

The Columbus Association for the Performing Arts (CAPA) was formed in 1969 to save the historic Ohio Theatre (Columbus) from the wrecking ball. After the theatre was saved, CAPA renovated the magnificent 1928 movie palace to its original glory. It was then that CAPA became the leaders in theatre rehabilitation and downtown redevelopment. Since then, CAPA has adopted Columbus’ Palace Theatre and Southern Theatre, and manages the Riffe Center Theatres, the Shubert Theatre in New Haven, CT, and the Lincoln Theatre.

One unique aspect of CAPA is its shared service business model, offering personalized back-office services to local arts organizations. While each agreement is tailored to fit each organization’s needs, some of these services include marketing, ticketing, management, operations, finance, publicity, human resources, IT, and development. CAPA's shared services partners include: American Public Gardens Association (APGA), the Contemporary Theatre, Columbus Cultural Leadership Consortium (CCLC), the Columbus Symphony Orchestra (CSO), the Drexel Theatre, Franklin Park Conservatory and Botanical Gardens, Leadership Columbus, the Lincoln Theatre, Opera Columbus, the Jeanne B. McCoy Community Center for the Arts and Hinson Amphitheater, the Shubert Theatre, and the Short North Stage.

Since its inception in 1969, CAPA has achieved international recognition for the diversity of the performing arts and entertainment programming it presents, the dramatic restoration of historic theatres, excellence in facility management, and positive contributions to the quality of life in downtown Columbus.

Primary Function

The primary function of the Operations Desk Attendant is to greet visitors and answer phones in a courteous, helpful, efficient, and professional manner.

Duties and Responsibilities

• Answer incoming calls – CAPA standard is within 4 rings, and forward calls to appropriate extension when requested. Refer to standard information list to answer patrons questions, such as parking, directions, and show information.
• Monitor south lobby entrance to ensure there are no unauthorized entrants into the building.
• Document complaints received by phone and pass them to the appropriate manager.
• Maintain south lobby entrance for cleanliness including operations desk.
• Ensure that out-bound mail by non-US Post delivery services is picked up by the proper mail carrier.
• Notify CAPA staff when packages arrive.
• Responsible for rehearsal room keys, and documenting when they are borrowed and returned.
• Opens daily mail deliveries.
• Schedule and maintain calendar for use of room two in the lower level of the Ohio Theatre.
• Lock down elevators before leaving and notify appropriate operations staff if they are not working properly.
• Monitors cameras around facility and notify superiors and staff of issues.
• Occasionally scans tickets at business office doors during events.
• Notify appropriate operations staff of any safety, security, or maintenance problems. This includes being aware of areas that are off limits to the public or others.
• Secure building before leaving referring to CAPA’s documented closing procedures.
• Administrative support for CAPA business office as needed.

Knowledge, Skills and Abilities

Must be able to work independently and demonstrate excellent customer service skills. Excellent written and verbal communication skills, basic computer skills and good telephone skills are required. Also, must be able to handle potentially difficult situations with tact and sound judgement. Knowledge of Word and Excel.

Credentials and Experience

• High School Diploma or its equivalent.

Special Requirements

• Ability to occasionally lift 50 pounds.
• Must be able to sit for long periods of time.
• Flexibility in work schedule is required, including occasional late nights.

CAPA's EEO Statement

The Columbus Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.

CAPA's Diversity & Inclusion Statement

CAPA believes in the power of diversity - we can only achieve our vision to make Columbus a destination for living, breathing art when we include everyone. CAPA is committed to presenting art that brings people from all backgrounds together to experience the transformative power of the arts. In the same spirit that we celebrate the many forms of performance art on our stages, we value, appreciate, and celebrate all human beings in our community.

CAPA recognizes that there are cultural and systemic barriers that prevent complete inclusivity and equity. CAPA's Diversity and Inclusion commitment is to progressively and continuously work to identify those barriers and intentionally adapt our practices, demonstrate our efforts, and measure the results to promote inclusion and equity.