Concessions Manager

The Company

The Columbus Association for the Performing Arts (CAPA) is more than just a performing arts organization—it's a cornerstone of creativity, culture, and community in Central Ohio. At CAPA, we are committed to inspiring and transforming lives through the power of the performing arts. With a rich history and a dynamic vision for the future, we manage iconic theaters, host world-class performances, and foster a love of the arts in audiences of all ages.

The Opportunity

• Do you have a passion for customer service, operations excellence, fiscal management, and the performing arts?
• Do you love organization and setting the stage for an amazing evening of entertainment for our patrons?

Primary Function:

The Concessions Manager performs duties associated with the provision of maintaining exemplary guest services, cash accountability and control, while overseeing all concession staff/volunteers during performances & special events at all Columbus venues.

Additional Information: This is a full-time, hourly position. The selected candidate will be eligible for CAPA's full benefits package, including Medical, Dental and Vision Insurance, Life/AD&D/STD/LTD Insurance, 403(b) retirement plan with up to 5% company match after 6 months, 17 Paid Time Off days annually (pro-rated the first year based on start date), and access to complimentary tickets to shows.

Duties and Responsibilities:

• Provides first-class customer service to renters who use food and beverages at events.
• Maintains guest service standards and procedures involving staff and volunteers.
• You will be working in all 5 of our theatres, outdoor events and special events.
• Oversee 2 theatres. Responsible for organization, supplies, product needs and inventory.
• Assists in on-site special event client communication.
• Provides Point-of-Sale service in absence of concession associate.
• Handles preparation, distribution, monetary balancing and accuracy verification of event banks, proceed and change funds while securing all concession areas where funds or products are located.
• Submit inventory accounting in a timely matter to the Food and Beverage Manager.
• Works with the Food and Beverage Manager to plan staff coverage of events at all theatres.
• Assists with training new concession staff and volunteers.
• Communicate policies and procedures to concessions staff and ensure they are followed.
• Assists with the maintenance of food and beverage equipment.
• Assists with the organization of stock.
• Manages use of a cloud-based Point-Of-Sale system.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities:

• Knowledge of applicable Ohio liquor laws & health regulations.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Excellent customer service skills.
• Must be able to lift 50 pounds and stand for long periods of time.
• Ability to work weekends and long evenings.

Credentials and Experience:

• High School diploma or equivalent.
• Must be at least 21 years of age.
• Prior experience in guest relations, hospitality services, cash handling, and point of sale operations.
• Base pay for this role is $22.50 - $23.50/hour.

Special Requirements:

• Successful background check.
• This position requires a credit check that is satisfactory to management.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.

Salary : $23 - $24