Community Engagement Manager

The Opportunity

• Do you have a passion for introducing performing arts to new community groups?
• Are you excellent at maintaining and developing community relationships?

Primary Function

The Community Engagement Manager, a member of CAPA’s Education & Engagement team reporting to the Senior Director of Education & Engagement, is responsible for, the creation and management of new and existing programs, partnerships, and events that regularly engage with neighborhoods and communities. The Community Engagement Manager works to advance CAPA’s mission to engage, inspire, and serve central Ohio.

Duties, Responsibilities, and Key Performance Objectives

First Month:

• Learn about the existing community engagement programs.
• Meet with supervisor, department leaders, community contacts, and others to understand interactions with other departments and this role, specifically, and to gain their opinions on what is going well and what could be improved; document and share observations and suggestions with supervisor.
• Work with the Senior Director of Education & Engagement to develop and maintain budgets for all current engagement programs.

First 3-6 Months:

• Creation of New Community Engagement Opportunities
  • Research current community engagement programs being offered in central Ohio, communities CAPA is underserving, and assess where there are gaps in current programming.
  • Collaborate with the Senior Director of Education & Engagement to create new community engagement opportunities for community members of all ages.
  • Measures of Success: Create a pitch for 1-3 new engagement programs that will expand CAPA’s reach into new communities.
• Management of Existing Community Engagement Programs
  • Responsible for the management of existing community engagement programs including, but not limited to, ARISE, Día de los Niños, Schooled on Poetry, and CAPA Community Creates.
  • Manage the day-of-logistics for all events.
  • Meet the participation and engagement goals for the program set by the Senior Director.
  • Measures of Success: Growth in individual program participation/attendance and creation of new partnerships for programs (e.g., 5-10% increase in program participation/attendance, creation of 1-2 new partnerships for each program).

First Year:

• Creation of New Community Engagement Opportunities
  • Create programs that travel to the communities they serve and reach the goals established by the organization and the department.
  • Develop, support, and promote relationships with artistic, educational, and social service communities in the region and recognize strategic opportunities to expand community engagement programming.
  • Plan and oversee all logistics for new community engagement opportunities.
  • Coordinate, and when needed, create support materials.
  • Work with Marketing to create strategies to promote new community engagement opportunities\through websites, social media, emails, flyers, brochures, and other advertising strategies.
  • Collaborate across departments to ensure the programmatic vision is communicated clearly to internal and external audiences and stakeholders
  • Measures of Success: Create and deliver 1 new engagement program that serves communities that CAPA does not currently serve (e.g., reach 1-3 new central Ohio communities through new program).
• Management of Existing Community Engagement Programs
  • Manage and grow existing programs by serving as the administrator and point of contact for community partners, artists, participants, ticketing, house management, contract services, and other collaborators.
  • Work with the Senior Director of Education & Engagement and Marketing to create strategies to promote and sell programs through websites, social media, emails, flyers, brochures, and other advertising strategies.
  • Measure of Success: Growth in individual program participation/attendance and creation of new partnerships for programs (e.g., 5-10% increase in program participation/attendance, creation of 1-2 new partnerships for each program).

Other Duties

• Staff education and engagement events and activities assigned.
• Implement strategic objectives and organizational initiatives set forth by the Senior Director of Education and Engagement.
• With the Senior Director of Education & Engagement and the Development department, implement and assist in fundraising strategies for community engagement events and programs.
• When appropriate, serve as a teaching artist for programs.
• Assist with the coordination of CAPA Marquee Awards Showcase logistics.
• Stay current on pertinent certifications and trainings, including CPR and First Aid Training, Sensory Inclusive Training, DEIA, and others as assigned.
• This job description is not designed to cover or contain an exhaustive list of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills and Abilities

• Strong knowledge of social media marketing strategies.
• Must be committed to fulfilling the mission of diversity, equity, access, and inclusion in all Education & Engagement programs.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word, etc.) with the ability to learn other technology systems that support CAPA’s operations including building systems (security, HVAC, etc.).
• Excellent interpersonal skills are required to effectively present the department’s priorities, policies, and positions to third parties.
• Strong organizational skills with the ability to prioritize and handle multiple projects.
• Exceptional attention to detail while maintaining the ability to meet all established deadlines.
• Understand budgeting and the ability to create and maintain basic budgets.
• Ability to be proactive and take initiative.
• Ability to maintain confidentiality.

Credentials and Experience

• Bachelor’s degree in theatre, music, education, arts management, or related field, and/or equivalent work experience.
• Typically, 3 years of experience working in arts, philanthropic, non-profit, or higher-education organizations are typically required to demonstrate the needed proficiency for proficiency.
• Experience working in diverse communities as a teaching artist/educator.

Special Requirements

• This position will require a satisfactory background check; CAPA will determine the level of background check required based upon current industry standards for individuals working with youth.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends.