What are the responsibilities and job description for the Customer Service Rep position at Canyonlands Community Health Care?
Description
Front Desk Receptionist
Join our dedicated healthcare team as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring the smooth operation of our front office. This position offers an opportunity to work in a supportive environment committed to patient care and community health.
Key Responsibilities:
- Greet patients and visitors in a professional, friendly, and hospitable manner, creating a welcoming environment.
- Perform a variety of clerical duties related to daily front office operations, including updating and organizing patient information in charts.
- Respond promptly and courteously to inquiries and requests from patients, caregivers, and staff.
- Answer multiline telephones efficiently and professionally, directing calls as appropriate.
- Maintain appointment scheduling through the Electronic Practice Management (EPM) system, ensuring accuracy and timeliness.
- Assist with administrative tasks related to patient records, data entry, and other front desk responsibilities as needed.
Skills and Qualifications:
- High school diploma or equivalent required; additional administrative or healthcare-related training preferred.
- Proven experience in a customer service or front desk role, preferably in a healthcare setting.
- Excellent communication skills, both verbal and written, with a clear and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks efficiently and remain calm under pressure.
- Proficiency in using multi-line phone systems and electronic health record (EHR) or practice management software.
- Demonstrated professionalism, confidentiality, and a compassionate attitude toward patients and their families.
Employee Benefits:
- Vacation Time
- Paid Leave
- Medical, Dental, Vision, Life
- Short-Term & Long-Term Disability
- Accident & Critical Insurance
- Retirement plan offered
We foster a collaborative and inclusive work environment that values growth, continuous learning, and community impact. Join us and contribute to providing quality healthcare services while advancing your career in a supportive setting.