What are the responsibilities and job description for the Regional Clinical Manager-Idaho position at Canyon Home Care & Hospice LLC?
Location: Statewide, Idaho (Travel Required)
Job Type: Full-Time
Position Summary:
The Regional Clinical Manager is responsible for providing clinical oversight, mentorship, and operational support to the Clinical Directors and nursing teams across all home health and hospice branches in Idaho. This role ensures clinical excellence, regulatory compliance, and quality improvement initiatives across the state. The Regional Clinical Manager works collaboratively with the Home Office Clinical Team, Clinical Directors and branch leadership to drive best practices in patient care, staff training, and performance improvement.
Key Responsibilities:
Clinical Leadership & Oversight:
- Provide statewide clinical oversight for home health and hospice services, ensuring consistent quality of care across all locations.
- Partner with Clinical Directors to implement and maintain clinical best practices, policies, and procedures.
- Conduct onsite and virtual visits to support teams in managing complex patient cases, addressing compliance issues, and improving clinical outcomes.
- Lead quality assurance and performance improvement (QAPI) initiatives, ensuring high patient satisfaction and regulatory compliance.
- Oversee clinical documentation audits, providing coaching and feedback to improve accuracy, efficiency, and compliance.
Support & Development of Clinical Directors:
- Serve as a mentor and advisor to Clinical Directors, helping them navigate leadership challenges and improve their effectiveness.
- Assist in training and onboarding new Clinical Directors and nursing leaders to ensure consistency in clinical operations.
- Facilitate monthly Clinical Director meetings to review metrics, discuss challenges, and align goals across branches.
- Provide hands-on support for TPE (Targeted Probe and Educate) audits, state and federal surveys, and compliance-related initiatives.
Staff Training & Development:
- Conduct statewide education and training programs for clinical staff, covering topics such as regulatory updates, documentation best practices, and symptom management.
- Lead skills labs, in-services, and case study reviews to enhance nursing competency.
- Support retention efforts by fostering a strong clinical culture, engagement, and professional development opportunities.
Regulatory Compliance & Quality Improvement:
- Ensure all clinical practices adhere to Medicare, Medicaid, and accreditation requirements for home health and hospice.
- Assist in preparing for surveys and audits, developing action plans to address deficiencies.
- Track key clinical performance indicators (KPIs) such as rehospitalization rates, infection rates, and documentation compliance, implementing improvement plans as needed.
- Work closely with interdisciplinary teams, including administrators, physicians, and quality leaders, to enhance patient care.
Operational & Strategic Support:
- Provide temporary leadership support to branches with vacancies in Clinical Director roles.
- Assist with problem-solving and troubleshooting operational challenges that impact clinical efficiency and quality.
- Collaborate with senior leadership to develop strategic initiatives that improve clinical outcomes and streamline operations.
- Travel across Idaho to support branches, with a mix of onsite visits between locations. There will also be occasional travel to Utah for Home Office training and support.
Qualifications:
- Active Registered Nurse (RN) license in Idaho.
- Minimum 5 years of home health and hospice experience in a leadership or quality role (Clinical Director, Quality Manager, or similar).
- Strong knowledge of Medicare, Medicaid, and accreditation standards for home health and hospice.
- Demonstrated experience in mentoring, training, and developing clinical leaders.
- Proficiency in electronic medical records (EMR) systems (experience with MatrixCare a plus).
- Excellent leadership, communication, and problem-solving skills.
- Ability to travel extensively across the state (valid driver’s license and reliable transportation required).