What are the responsibilities and job description for the Intake Specialist position at Canyon Home Care & Hospice LLC?
The Intake Coordinator must verify eligibility and benefits accurately and in a timely manner in accordance with company policies. Process all required paperwork according to established procedures. Ensures all documentation needed for billing is collected prior to or soon after accepting the referral. Answers phones calls and emails in a professional and timely manner.
RESPONSIBILITIES
- Manages referral calls and emails.
- Verifies patient insurance benefits.
- Uses critical thinking skills to understand what a person needs and finding solutions.
- Strong ability to multi-task and organize workload for efficient use of time.
- Excellent communication skills involving listening and speaking.
- High school diploma or equivalent qualification.
- Understanding of medical terminology and administration processes.
- Strong Microsoft Office skills.
- Outstanding communication and interpersonal abilities.
- Strong attention to detail with excellent organizational skills.
- Well developed customer service and training skills.
- Ability to work independently with minimal supervision.