What are the responsibilities and job description for the Customer Service Representative position at Canyon AeroConnect?
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7411271
Position Summary
Were looking for a detail-oriented and customer-focused Customer Service
Representative I to manage the full B2B sales order lifecyclefrom order
intake to fulfillment. This role is the heartbeat of our sales
operations, ensuring smooth communication across departments and
top-notch service to our customers.
Youll be responsible for processing new orders, managing quotes,
tracking shipments, handling returns, and supporting external sales
teams.\
If you\'re organized, tech-savvy, and passionate about customer service,
we want to hear from you!
\
Responsibilities\
\
Order & Quotation Management
CRM & Data Entry
fulfillment
Documentation
Regular & Reliable Attendance
for customer interactions or team collaboration
Additional Responsibilities
information, please see: https://www.azjobconnection.gov/jobs/7411271
Position Summary
Were looking for a detail-oriented and customer-focused Customer Service
Representative I to manage the full B2B sales order lifecyclefrom order
intake to fulfillment. This role is the heartbeat of our sales
operations, ensuring smooth communication across departments and
top-notch service to our customers.
Youll be responsible for processing new orders, managing quotes,
tracking shipments, handling returns, and supporting external sales
teams.\
If you\'re organized, tech-savvy, and passionate about customer service,
we want to hear from you!
\
Responsibilities\
\
Order & Quotation Management
- Process quotes and sales orders using CRM and ERP (Oracle) systems
- Review purchase orders for pricing, terms, and delivery accuracy
- Track order progress and proactively communicate updates
- Issue return authorizations and process credit or replacement orders
- Ensure approvals are obtained and customer expectations are managed
- Respond to customer inquiries via phone and email
- Provide order status updates, suggest product solutions, and resolve
- Build strong customer relationships through clear, timely
CRM & Data Entry
- Maintain accurate records of customer information, opportunities,
- Update CRM with quote status, communications, and follow-ups
- Coordinate with operations, engineering, production control, and
fulfillment
Documentation
- Organize and file all sales-related documents in accordance with
Regular & Reliable Attendance
- Consistent physical presence is required to effectively perform the
for customer interactions or team collaboration
- Employees must be physically onsite to perform the essential
Additional Responsibilities
- Log and manage customer complaints
- Maintain regular, reliable onsite attendance
- Uphold company policies, ethics, and EH&S standards
- Perform other duties as assigned
- This position may include part-time marketing responsibilities as