What are the responsibilities and job description for the VP, Head of Client Management & Business Execution – Americas position at Cantor Fitzgerald?
Job Title: Head of Client Management & Business Execution – Americas
Location: Jacksonville, FL (4 days In-Office)
Reporting Line: Managing Director, Global Head of Client Management
Summary
The Head of Client Management & Business Execution – Americas is responsible for overseeing all aspects of client onboarding and data management operations across the U.S., Latin America, and Canada. This role ensures a seamless, compliant, and efficient onboarding process while driving strategic operational excellence and maintaining alignment with global business objectives.
The ideal candidate is a proactive, solutions-driven leader who thrives in fast-paced, high-performance environments. This individual will provide operational oversight, implement process and technology enhancements, and build a high-performing team capable of adapting to evolving regulatory, business, and market demands.
The role also encompasses leadership over client reference data, account management, and the broader client lifecycle process within the region—requiring deep expertise in data governance, financial regulations, and cross-functional collaboration.
Key Responsibilities
Operational Oversight & Efficiency
• Lead and manage the end-to-end client onboarding and account setup process for the Americas region, ensuring strict adherence to internal policies and U.S. regulatory standards.
• Drive continuous improvement initiatives to enhance service delivery, efficiency, and scalability across client management operations.
• Implement automation, workflow optimization, and best practices to minimize manual processing, errors, and turnaround times.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence and accountability.
• Maintain robust risk management and control frameworks across all client management processes.
Regulatory Compliance & Governance
• Oversee client due diligence (CDD) and Know Your Customer (KYC) processes in accordance with applicable U.S. and international regulations (e.g., FINRA, SEC, OFAC, AML/BSA, CFTC).
• Partner closely with Compliance to interpret, communicate, and implement regulatory changes effectively.
• Ensure onboarding and data management policies align with corporate governance and global standards.
• Support the development, documentation, and enforcement of compliance procedures and internal controls.
•Maintain awareness of evolving U.S. and global financial crime prevention standards, including AML and sanctions requirements.
Team Leadership & Development
• Recruit, train, and lead a high-performing team of client onboarding and data management professionals.
• Develop structured team goals, talent development plans, and performance metrics to support business growth and operational readiness.
• Foster a culture of accountability, collaboration, and continuous learning.
• Provide mentorship, guidance, and clear career development pathways for team members.
Management Information (MI) & Data Analytics
• Develop and deliver insightful management reporting to senior leadership, leveraging analytics to inform business decisions.
• Utilize tools such as SQL, Power BI, and Excel automation to monitor performance, identify inefficiencies, and track key operational metrics.
• Provide data-driven recommendations to optimize workflows and resource allocation.
Executive Communication & Stakeholder Management
• Present clear, impactful updates to senior executives, ensuring transparency and alignment with strategic objectives.
• Serve as the key liaison between global leadership, compliance, technology, and operations teams.
• Represent the Americas region in global forums, steering discussions on process enhancements and regulatory readiness.
Technology & Systems Enablement
• Lead the design, implementation, and optimization of technology solutions that enhance onboarding efficiency and data accuracy.
• Partner with IT to ensure secure, scalable, and integrated systems that support operational excellence.
• Evaluate and adopt emerging technologies to future-proof client onboarding and data management infrastructure.
Skills and Qualifications
• Minimum 10 years of experience in client onboarding, operations management, or client data management within financial services or a regulated institution.
• Strong knowledge of U.S. financial regulations and compliance standards, including AML, KYC, OFAC, BSA, and related frameworks.
• Proven ability to lead high-performing teams and manage large-scale operational initiatives.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to interact confidently with senior executives and cross-functional teams.
• Proficiency in data analysis tools (SQL, Excel, Power BI) and client onboarding platforms.
• Strategic thinker with a demonstrated track record of driving automation, efficiency, and risk mitigation in operational environments.
** No Relocation Assistance available
** No Sponsorship available
** No Vendor resumes will be accepted at this time
About Us:
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. www.cantor.com