What are the responsibilities and job description for the IT Technician (Tier 1) (24326) position at Cantex Continuing Care Network?
Location: Carrollton, TX
Type: Full‑time role, Monday–Friday, 8:00 AM–5:00 PM
Reports to: Director of Information Technologies
What We Offer You
• Competitive pay
• Performance‑based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits
Job Summary
The Tier 1 IT Technician serves as the first point of contact for technical support across Cantex Continuing Care Network. This role provides essential user account management, troubleshooting, and application support for Windows 10/11, Azure AD, Office 365, PointClickCare, Homecare Homebase, and other healthcare systems. The Tier 1 Technician ensures smooth daily operations for clinical and administrative staff by resolving issues quickly, documenting interactions, and escalating complex problems when needed. This position is ideal for a detail‑oriented, customer‑focused IT professional who enjoys helping users and learning new technologies.
Qualifications:Qualifications
• Minimum 2 years of experience as an IT Technician, Desktop Support Engineer, or similar role
• Strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365
• Experience supporting healthcare software (PointClickCare, Homecare Homebase, or similar EMR systems preferred)
• Familiarity with help desk ticketing systems (ManageEngine preferred)
• Excellent verbal and written communication skills
• Ability to guide users through step‑by‑step technical solutions
• Strong problem‑solving skills and a positive, patient demeanor
• Ability to work autonomously in a fast‑paced environment
Essential Functions
• Manage user accounts and perform basic updates across multiple platforms
• Troubleshoot and resolve issues related to Windows 10/11, EMR systems, and web applications
• Provide remote printer support, mapping, and ticket creation for printer repairs
• Assist staff with password resets, system access configuration, and application guidance
• Maintain accurate records of user interactions and service requests in the ticketing system
• Collaborate with internal teams to escalate and resolve complex technical issues
• Stay current on healthcare technologies and system updates
• Support employee onboarding by setting up accounts, access, and devices
• Work on‑site at the Addison office during standard business hours
• Perform other related tasks as assigned
Please visit cantexcc.com for more information about our organization.
We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.