Service Desk T1 MSP Technician (Night Shift & Weekends)

Why IT GOAT?

We are an actively growing MSP looking for self-driven team players who want to continue to grow themselves. If you are a tech-minded individual who wants to be rewarded with opportunities for growth and development, this is the place for you.

Why is IT GOAT the best place to work?

Your career and growth are boundless. Unlike many companies, our people are assigned to long-term career plans to help them advance in their preferred fields. The ideal candidate will have strong interpersonal and organizational skills. You should be comfortable with multitasking and be able to budget their resources to meet the assigned tasks for their role. Applicants must live in the Dallas, TX area and be able to work in our Dallas HQ office. This is an in-office position, so all applicants must have reliable transportation.

WHAT YOU’LL BE DOING:

• Responsible for providing first-line technical support to our clients via phone, email, and remote tools in a fast-paced multi-client environment
• Manage and support customer networks, equipment, and services
• Respond to support tickets via RMM / PSA Systems within SLA time frames
• Develop customer relationships through excellent customer service
• Document issues and solutions via ticketing and internal knowledge base
• Follow documented SOPs and contribute to process improvement
• Onboard and offboard users following the documented process
• Collaborate with staff, customers, and vendors
• Additional tasks assigned by your manager

MINIMUM SKILLS REQUIRED:

• Minimum of 1 year experience in IT Support at an MSP is preferred.
• Basic understanding of Network Fundamentals
• Basic understanding of cybersecurity best practices
• Basic OS knowledge (Mac and Windows)
• Basic understanding of email products (Google Workspace and M365)
• Ability to provide exceptional customer service
• Able to communicate clearly and effectively
• Ability to read and write technical documentation and follow a checklist
• Have a passion for teamwork and problem-solving
• Effectively balances independent work and teamwork to drive results
• Strong desire to learn and to grow your technical skill set
• Must be well-spoken, detail-oriented, dependable, and flexible
• Strong organizational and time-management skills
• Have a valid driver's license and reliable transportation
• Must be able to lift and carry up to 50 pounds regularly
• Frequent standing, sitting, bending, lifting, and walking are required
• As needed, perform on-site to client locations
• High school diploma or equivalent (Required)

IT’S AN ASSET IF YOU HAVE:

• Previous Managed Service Provider experience
• Has a personal interest in IT outside of work
• Experience with ConnectWise, Automate, and other MSP tools
• Industry certifications, such as Microsoft or CompTIA
• Experience with Microsoft Windows products in a business setting
• Experience with Apple products in a business setting

Job Types: Full-time,

Permanent Benefits:

• Health insurance employee paid
• 401(k) matching
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• On-site gym and covered parking
• On-site car wash
• Company events
• 12 days earned paid time off
• Company holidays
• Company-paid certifications
• Professional development assistance

Schedule:

• We need coverage for after-hours and weekend shifts. (7PM - 7AM)
• (4) x 10 Hour Shifts or (3) x 12 Hour Shifts
• Sunday to Sunday
• Work Location: On-site

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Ability to Commute:

• Dallas, TX 75244 (Required)

Ability to Relocate:

• Dallas, TX 75244: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $46,000 - $50,000