Case Aide

JOB DESCRIPTION 

Job Title: Case Aide 

Reports To: Case Management Supervisor 

Type: Full-Time, Hourly, Temporary Position 

SUMMARY  

The Case Aide supports clients to navigate public benefits both virtually and in-person in  office and onsite including SNAP, Medicaid, TANF, LIHEAP and others and assists clients with reapplications of public benefits to avoid lapse in coverage. The Case Aide supports the Case Managers to help refugees along their integration journey from arrival to five years in the United States. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assists clients in applying and recertifying for eligibility of public benefits, medical  assistance, food stamps, cash assistance, and other services needed. 
• Serves as an advocate and resource for clients and provides equal treatment to all client  groups in accordance with the agency’s commitment to the dignity of all persons.  
• Acts as interpreter for clients or obtains the services of an interpreter whenever  necessary to ensure culturally and linguistically appropriate delivery of services. 
• Provides ongoing orientation for clients.  
• Collects client feedback both formally and informally and creates documentation. 
• Arranges for transportation for clients to appointments when appropriate and trains  clients on how to independently access transportation. 
• Monitors client progress through telephone, video or personal contacts throughout the  period of service.  
• Maintains client case notes of all contacts with the client and documents all client  services in a timely and accurate manner.  
• Prepares and maintains case files, ensuring high-quality case file documentation. • Updates and maintains client database regularly. 
• Local travel required. 

OTHER DUTIES 

• Coordinates services with other key staff to ensure comprehensive services for the  refugee. Attends and participates in staff meetings.  
• Participates in community outreach activities that advance the work and message of  Canopy NWA and Global Refuge.  
• Abides by high quality of standards of case management and adheres to service delivery  expectations of Canopy NWA and Global Refuge. 
• Complies with all federal, state and Global Refuge Contracts. 
• Demonstrates an organized and pro-active approach to services to clients, program  reporting and communication to all agency staff.  
• Performs other duties as assigned.  

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.  

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential  duty satisfactorily. The requirements listed below are representative of the knowledge,  skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Cross cultural sensitivity and knowledge with the ability and desire to work with people  of other cultures, some of whom will be limited-English speakers.  
• Ability to perform general mathematical functions and to explain to clients for whom  English is not the primary language.  
• Fluency in English required. Functional fluency in one or more languages spoken by  the local refugee community STRONGLY preferred (Arabic, French, Kinyarwanda,  Spanish, Swahili, Burmese, Karenic.)  
• Ability and willingness to work both in-person and remotely via video conference  utilizing a variety of technology such as Zoom, Google Meet, WhatsApp, Messenger, etc.
• Broad knowledge of practices, principles, and methods employed in the resettlement of  refugees, including a working knowledge, and understanding of United States  Immigration laws and regulations preferred.  
• Written communication skills, ability to write reports and make presentations.  • Detail oriented, extensive documentation skills. 
• Organized and able to work in a multi-tasked environment.  
• Skilled at crisis management, problem solving and mediation.  
• Cross cultural sensitivity and knowledge with the ability and desire to work with people  of other cultures.  
• Skills in problem solving, negotiations, decision making and mediating conflict.  • Maintains punctuality for work, appointments, and report dates.  
• Ability to self-start but also works well in a team setting. Can collaborate effectively  with others.  
• Computer skills in Word, Excel, and the use of email and other applications.  
• Must have and maintain a valid driver’s license and provide proof of auto liability  insurance.  
• Demonstrates commitment to the mission, values, and vision of Canopy NWA. 

EDUCATION and/or EXPERIENCE 

Two years related experience and/or training; or equivalent combination of education and  experience.

Background in refugee/immigration work a plus.  

LANGUAGE SKILLS 

Ability to read and interpret documents such as safety rules, operating and maintenance  instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole  numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and  to draw and interpret bar graphs.  

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in  situations where only limited standardization exists. Ability to interpret a variety of  instructions furnished in written, oral, diagram, or schedule form.  

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the  essential functions. While performing the duties of this job, the employee is regularly  required to stand, walk, talk and hear. The employee frequently is required to sit and use  hands to finger, handle, or feel. The employee must occasionally lift and/or move up to  50 pounds. Specific vision abilities required by this job include close vision, distance  vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

WORK ENVIRONMENT

The work environment characteristics described here are  representative of those an employee encounters while performing the essential functions  of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  

OTHER 

• Equipment used: computer, calculator, office equipment  

• Access: stairs, elevator  

• Travel: Local, frequent  

• Work Hours/ Shifts: Variable, dependent upon client needs