Veterinary Practice Manager

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees. 

Our Employee Benefits 

We believe in offering a comprehensive benefits package to ensure the well-being and growth of our team: 

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff 

• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year 

• Retirement Savings: Employer-matched 403(b) retirement plan 

• Community Engagement: Additional paid hours to volunteer within your community 

• Employee Assistance & Wellness Programs: Support for both professional and personal well-being 

• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress 

Employee Testimonial   

“Getting to work closely with the dogs who will be changing someone else’s life is beyond rewarding and knowing I play a part in our mission to help make that happen is an indescribable feeling of happiness.” 

— Canine Wellness Team Member 

The Practice Manager is responsible for overall hospital operations, staff management and workflow optimization.  This role emphasizes accountability, efficient administrative processes, and high-quality customer service while partnering with veterinary leadership for clinical alignment.  The Practice Manager ensures the hospital runs efficiently, staff performance is actively managed, and operational systems are continuously improved.    

Key Responsibilities  

• Staff Management & Accountability:

  • Supervise and manage a team of approximately 10 Staff, including scheduling and daily oversight.

  • Lead regular staff meetings and maintain clear communication expectations.

  • Ensure adherence to policies, procedures, and service standards.

   

  Operations & Workflow Optimization:

  • Oversee front desk and administrative workflows to ensure efficiency and consistency.

  • Coordinate training dogs to see specialists, as necessary.  Arrange appointments, transportation and payment to specialty hospital.

  • Identify bottlenecks and implement process improvements.

  • Maintain and update standard operating procedures (SOPs).

  • Ensure accurate scheduling and coordination of hospital operations.

   

  Compliance & Safety:

  • Maintain compliance with organizational policies and OSHA/safety requirements.

  • Evaluate regional drug formulary and proper drug storage including controlled substances.

  • Ensure veterinary licenses and certifications are current and meet necessary requirements; premise permit, veterinary license, radiation detection/dosimetry, radiation etc.

  • Ensure accurate documentation and recordkeeping standards.

  • Partner with veterinary leadership on regulatory readiness.

   

  Systems & Administrative Oversight:

  • Oversee hospital software systems and staff utilization.

  • Coordinate with finance on invoices, vendor accounts, and supply management.

  • Ensure data accuracy and reporting consistency.

   

  Customer Service & Communication:

  • Establish and enforce customer service standards for front desk operations

  • Monitor communication quality (calls, emails, follow-ups)

  • Handle escalated client concerns and ensure resolution

   

  Collaboration & Program Support:

  • Partner with veterinary staff to support operational needs (non-clinical leadership)

  • Coordinate with internal departments to ensure smooth program operations

  • Support onboarding and training of staff and volunteer

Qualifications 

To be successful in this role, candidates should possess the following: 

Must Have:  

• 3-5 years of operations or practice management experience
• Strong leadership skills
• Strong process improvement and problem-solving skills
• Ability to perform several tasks concurrently, time management and organizational skills.
• Excellent interpersonal and oral, verbal, and written communication skills.
• Ability to maintain confidential information.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
• Ability to use computers, word processing, spreadsheets, email, and data base applications.
• Familiarity with dog training and behavior, animal health and disability awareness and sensitivity.

Nice to Have:  

• Certified Veterinary Practice Manager (CVPM) a plus.

• Post-secondary degree preferred, preferably in field directly related to this role, or combination of education and experience that would lead to the successful performance of the essential functions of the role.

• Experience in veterinary, healthcare preferred.

• Experience managing teams of 10 staff preferred.

Compensation 

• Salary: $75,000-$80,000 annually. 

For internal candidates, compensation will be set within the posted wage range for the role, in consideration of internal equity and the scope of the position. 

Schedule 

• Full-Time, 40 hours/week

Inclusion and Diversity Commitment  

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.  

The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. 

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 

Accommodation Request 

If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.

Salary : $75,000 - $80,000