What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites?
Checks front office accounting records for accuracy and, on a daily basis.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
- Posts room charges and taxes to guest accounts.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- To Verify that all charges posted from the POS Software, the correct guest folios and also not missing.
- Verifies all account postings and balances.
is able to function as a front desk agent especially in terms of check-in and check-out procedures.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Prepare of End of day procedure.
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- Follow the End of Day / Night Audit Checklist (Must Read !).
- Must have complete knowledge of emergency procedures.
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- Performs wake-up calls.
- Run end of day process in property management software (PMS).
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
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Job Types: Full-time, Part-time
Salary: $12.00 /hour
Application Questions-you have requested that really ask candidates the following questions:
- How many years of Customer Service experience do you have?
Status: Closed
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Details
Created: April 9, 2019
Views: 368
Candidates: 225 total
Budget
Job Budget: Not sponsored
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12