What are the responsibilities and job description for the Field Service Technician position at Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies?
AWS/CES is seeking a Service Technician for our industrial equipment manufacturing client in Grand Ledge, MI
- Location:Grand Ledge, MI
- Schedule: Temp to Hire
- Pay rate: $24-$34 per hour DOE
- 60% travel (US mostly, some international)
What You’ll Do:
Equipment Setup & Testing
- Set up, check out, and debug RSC equipment both in-house and on-site
- Study manuals and technical specs to understand system requirements and equipment functions
- Assist with internal equipment testing and problem-solving
Customer Site Equipment Start-up
- Lead equipment startup at customer plants and ensure all components function to spec
- Develop and manage work schedules to meet project timelines
- Troubleshoot and resolve start-up issues efficiently, while maintaining clear documentation
- Foster strong relationships with customers and support seamless project turnover
Documentation & Reporting
- Maintain daily logs of job progress and challenges
- Submit accurate weekly reports to the Service Manager
- Complete all required paperwork including job sheets, expense reports, and customer job file documentation in a timely manner
Customer Relations & Communication
- Serve as a professional and positive representative of company on customer sites
- Communicate job status, progress, and issues daily with both the customer and internal team
- Provide customer feedback to help support continuous improvement initiatives
Qualifications:
- Associate degree (A.A.) or technical certification in a related field
- 6 months to 1 year of hands-on experience in field service, machine installation, or technical support (or an equivalent combination of education and experience)
- Strong knowledge of PLC systems; Allen Bradley or Modicon experience is required
- Excellent problem-solving, communication, and customer service skills
- Willingness to travel and work in customer facilities
- Professional appearance and strong organizational skills
If you are interested, please send your resume to carmen@canadianexecutivesearch.com
Salary : $24 - $34
