Customer Service Representative (Healthcare)

Here is your opportunity to deliver accessible, high-quality integrative healthcare (IH) solutions that promote member health and satisfaction, optimize healthcare resources, educate providers, and advocate for evidence-based care. Our client is a leader in their industry, and this is a fantastic opportunity to get your foot in the door and grow with them (as many others have). Take advantage of the opportunity and apply today!

The Healthcare Customer Service Representative is an entry-level, customer service–focused role responsible for supporting members, providers, health plans, and internal teams through inbound and outbound communications. This position is primarily phone- and service-oriented and does not include claims-processing responsibilities.

Compensation: $23/hr

Availability: Monday - Friday 8am - 5pm. This role will start off fully on-site for training (2-4 months) and them will move to a hybrid role.

Duties & Responsibilities:

• Provide high-quality customer service to members, providers, employer groups, health plans, and internal staff via phone, email, and other communication channels
• Serve as the primary point of contact for non-claims inquiries, including eligibility, benefits, plan navigation, provider responsibilities, and network questions
• Respond to general service questions, requests, and concerns in a professional, timely, and accurate manner
• Assist with member and provider questions related to coverage, benefits, and finding in-network providers
• Document all interactions accurately and in accordance with company policies
• Meet or exceed established customer service performance metrics such as call volume, talk time, and quality standards
• Handle Protected Health Information in compliance with HIPAA requirements
• Other duties as assigned

Qualifications:

• 1 year of customer service experience in health insurance or a related environment
• Basic knowledge of medical and health insurance terminology
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced, service-driven environment
• Strong organizational skills and attention to detail
• Ability to work independently and collaboratively within a team

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.