Bilingual Customer Service Representative – Ukrainian/English

Are you looking to grow your career with an industry leader in energy-efficient insulation and building materials? This nationwide distributor, recognized as a Great Place to Work, is seeking a Bilingual Customer Service Representative (Ukrainian/English) for its Puyallup branch.

You’ll serve as a primary customer contact, providing order support, product information, and exceptional service. You’ll work closely with Outside Sales, Inside Sales, Production, Credit, Purchasing, Dispatch, and Delivery to support the order-fulfillment process.

Compensation: $24/hr

Availability: The schedule is Monday-Friday, 6:30 AM to 4:00 PM. Though the schedule is consistent, your flexibility is both appreciated and necessary to meet the demands of the business. (This will include the occasional Saturday for inventory participation).

Responsibilities

• Process customer orders and answer product, pricing, and delivery questions.
• Build positive customer relationships and provide responsive service.
• Prepare quotes, maintain customer accounts, and support the field sales team.
• Coordinate with dispatch, credit, purchasing, production, and delivery.
• Enter and maintain information in the inventory and sales system.
• Process purchase orders and reconcile completed orders and invoices.
• Schedule deliveries and order and track special-order items.
• Research and resolve customer or order-related issues.
• Occasionally visit field locations to support customer-service initiatives.
• Perform other related duties as assigned.

Qualifications

• Fluency in both English and Ukrainian
• Previous customer service experience is required.
• Experience in construction, building materials, distribution, or retail is preferred.
• Proficiency with Microsoft Office, including Excel.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities accurately.
• A positive attitude and the ability to remain calm under pressure.
• Ability to work independently and collaboratively.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1 206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.