What are the responsibilities and job description for the Hometowne COC Service Dispatcher position at CAMPBELL OIL COMPANY INC?

Hometowne COC Service Dispatcher

Brockport, NY

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000 team members, and supporting our communities that we are honored to serve.

BENEFITS OVERVIEW

Family first atmosphere
Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
Competitive Total Compensation Plans with 401k match
Paid time off in your first year
Team first environment
Everyday Pay if needed
Flexible Schedules for attending family events
Professional Training
Advancement opportunities
Leadership Training

Position Summary

The Service Dispatcher is responsible for coordinating, scheduling, and dispatching technicians to all customer locations. This position must ensure a high level of customer satisfaction, productivity, safety, and efficiency.

Position Responsibilities

Coordinates the efficient and timely dispatching of service calls to ensure customer commitments are met with a high level of productivity
Understands and communicates safety policies as they relate to our customers and employees
Communicates regularly with customers in a helpful, respectful, and professional manner
Provides support to the Operations Manager and other company employees as needed
Understands, follows, and advocates company policies and local, state, and federal rules, regulations, and codes pertaining to the safe installation and service of oil and propane equipment while creating relationships with state and local authorities
Keeps abreast of new technology and codes relating to various oil and propane equipment to maintain a competitive advantage
Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs
Creates and supplies information for determining performance of Key Performance Indicators (“KPI”)
Primary contact for all customers both in-person and via telephone
Initiates communication with customers to develop relationships and build trust
Directs customers in a way that ensures their problem or question is properly resolved
Enters and notates details in customer accounts
Explains in detail to customers the different fuel programs that are available to customers
Well-versed on how to successfully set company fuel programs in place
Maintains familiarity with retail propane pricing mix and can address appropriately
Understands and communicates safety policies as they relate to our customers
Supports the retention of customer contracts and documents in a manner that supports efficient process
Works with our customer base to insure compliance with existing accounts receivable policy and minimize over terms accounts
Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs
Orders parts and helps to maintain appropriate inventory levels
Involved in special projects from time to time, depending on business need
Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position
Willingness to work in multiple locations and cross-train as needed

#mmhp

Qualifications:

Required Knowledge, Skills and Abilities

Minimum of five (5) years of experience working in dispatch operations, including direct contact with customers
Graduate of High School or equivalent
Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
Must have a valid drivers license
Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
Basic understanding and prior experience in account set-up, billing, accounting, and analyzing data
Prior experience in the Fuel Industry preferred
Strong sense of professionalism and ability to maintain discretion
Well-developed verbal and written communication skills
Strong understanding and ability to work with numbers, mathematical formulas, and data analysis
Proven ability to provide the highest degree of customer service
Demonstrated ability to work as part of a team in multiple locations and cross-train on a variety of functions
Proficient user of Microsoft Office products (prior experience with customized internal computer programs i.e., petroleum software application) preferred
Must meet employment eligibility standards set for criminal and other background checks

Physical Demands and Work Environment

While performing the duties and responsibilities of this position, the employee may be required to:

	Never	Occasionally	Often	Always
Talk, Hear			X
Vision – Close and Far			X
Stand		X
Walk		X
Push/Pull		X
Lift < 25 lbs		X
Sit			X
Climb/Balance		X
Stoop/Kneel/Crouch/Crawl		X
Reach		X
Feel/Use hands and fingers			X

The employee will primarily work in an office environment. Outside of the office environment, this employee is exposed to moving vehicles. The noise level in the work environment is usually quiet to moderate.

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Salary : $50,000 - $70,000

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Hometowne COC Service Dispatcher

What are the responsibilities and job description for the Hometowne COC Service Dispatcher position at CAMPBELL OIL COMPANY INC?

Position Summary

Position Responsibilities

Required Knowledge, Skills and Abilities

Physical Demands and Work Environment

Never

Occasionally

Often

Always

Talk, Hear

X

Vision – Close and Far

X

Stand

X

Walk

X

Push/Pull

X

Lift < 25 lbs

X

Sit

X

Climb/Balance

X

Stoop/Kneel/Crouch/Crawl

X

Reach

X

Feel/Use hands and fingers

X

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