What are the responsibilities and job description for the Software Telematics Support Specialist position at CAMPBELL COMPANIES?
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Job Type
Full-time
Description
Our Wheeler Telematics Technology Team is seeking a highly motivated individual to join us as a Software Telematics Support Specialist. This role is responsible for managing telematics subscriptions and maintaining asset ownership records for both customers and Wheeler.
Key Responsibilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
Job Type
Full-time
Description
Our Wheeler Telematics Technology Team is seeking a highly motivated individual to join us as a Software Telematics Support Specialist. This role is responsible for managing telematics subscriptions and maintaining asset ownership records for both customers and Wheeler.
Key Responsibilities
- Promote a safe work environment by following safety protocols and supporting an accident-free workplace.
- Administer telematics subscriptions—including tracking, activations, updates, and cancellations—for customer-facing Caterpillar applications such as VisionLink.
- Coordinate billing for internal and customer telematics subscriptions, including invoicing, purchase order processing, and customer payment management.
- Ensure customer and Wheeler-connected equipment is properly subscribed and accurately reporting data across Caterpillar applications.
- Maintain accurate and up-to-date customer asset ownership records within Wheeler and Caterpillar systems.
- Work full-time, in-office, eight-hour daytime shift, Monday through Friday.
- Strong ability to work effectively within a team environment.
- Clear and timely communication skills via phone, email, and in person.
- Ability to identify and act on continuous improvement opportunities.
- Self-starter with a willingness to ask questions and follow up.
- Exceptional analytical and problem-solving abilities.
- Excellent organizational skills with the ability to multitask.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Comfortable using mobile devices (iPhone and/or Android).
- High school diploma or certificate of completion.
- Familiarity with Caterpillar equipment and technology, including VisionLink.
- Advanced Microsoft Excel skills.
- Accounts payable or receiving experience is a plus
- Experience with DBS, SIS, or other Caterpillar applications.
- Background in the construction industry.
- Customer service or support experience.
- Prior experience working for a Caterpillar dealer.
- Associate degree or higher in business, technology, or a related field or equivalent professional experience.
- Occasional visits to customer worksites and/or offices.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).