What are the responsibilities and job description for the Call Center Manager position at Campaign for Working Families, Inc.?
Company Description
Overview Campaign for Working Families
Campaign For Working Families Inc., mission is to champion the financial well-being and economic mobility of individuals and families by leading programming and advocating for policies, initiatives, and support systems that ensure equitable opportunities and financial stability. CWF is driven by the belief that every individual and family deserves respect, dignity, and the tools/information to succeed, and CWF is committed to enacting positive change at both the policy and grassroots levels by fostering a culture of empathy, data-driven decision-making, and collective action.
Role Description
This is a full-time on-site role for a Call Center Manager, based in Philadelphia, PA. The Call Center Manager will oversee daily operations of the call center to ensure high levels of customer satisfaction and efficient service. Key responsibilities include managing call center staff, monitoring performance metrics, developing strategies to enhance productivity, and handling complex customer issues. The manager will lead team meetings, provide training and support to staff, and ensure compliance with company policies and standards.