What are the responsibilities and job description for the Call Center Representative position at Fieldprint?
About Us
At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.
We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.
As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.
Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.
Job Description
Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.
This is an on-site position located in Mt. Laurel, NJ. This position pays $17.20hr.
We are seeking the following shifts:
Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 9am-5pm. (Training is the first 2 weeks from 9:30am-5:30pm)
Monday, Tuesday, Wednesday, Thursday, Saturday (Fri/Sun off) 10am-6pm.
Responsibilities
- Receive incoming calls regarding fingerprinting requests
- Determine locations via phone/computer for fingerprint collection
- Follow up with fingerprinting site vendors to obtain all related documentation
- Prepare and send welcome packets to new clients
- Process fingerprints and channel to the appropriate agency
- Monitor and maintain call center telephone line
Required Skills
- Excellent phone, computer, and administrative skills
- Excellent customer service skills
- Professional and positive attitude
- Ability to work in a fast paced environment
- Proficiency in Microsoft Office suite, including Word and Excel
- Bilingual in Spanish a plus, but not required.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- Employee referral bonus program
Additional Information
All candidates are subject to a drug test and a background screening.
Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.
Salary : $17
