Cust Svc Supervisor - FT - Days and Evenings

The Customer Service Supervisor will be versatile and have excellent communication skills to facilitate the success of a multi-faceted team working in a face paced environment. Candidate will be flexible and amenable to a varied rotation throughout the store with the goal to provide proficient and timely customer service which will help to maximize sales. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.

RESPONSIBILITIES

• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
• Promote positive culture and ensure effective communication
• Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles
• Proactively approach customers, assist them in locating productions and answer any questions they have.
• Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time.
• Maintain proper knowledge of all register functions and front-end accounting services.
• Responsible for thorough and consistent training and leadership of associates.
• Report any register malfunctions or place service calls as needed.
• Monitor, track and report pricing discrepancies to store management.
• Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
• Stay current with present, future, seasonal and special advertisements.
• Maintain proper shelf conditions to include: rotating, cleaning and organizing cases or products.
• Assist to create attractive department displays based on specific sales for the week.
• Maintain inventory levels, place orders and ensure accurate pricing.
• Promotion planning to include advertised and in-store specials along with seasonal events.
• Performs other duties as required.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

• Previous Supervisor, Team Lead or Mentor Level experience preferred.
• Previous retail, restaurant or grocery experience preferred.
• Proven conflict management and team leadership skills required.
• Must be able to obtain a server’s license to sell age-restricted products within 60 days of employment.

Skills and Abilities Required:

• Must be patient and helpful to exceed the customer’s expectations.
• Must possess basic computer skills to operate scanners, registers, calculators, etc.
• Must be able to follow verbal and written directions in regard to paperwork and daily reporting.
• Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead.
• Fast-paced environment requiring standing up to 9 hours per day.

WORKING CONDITIONS

• Position requires this candidate to work 40 hour per week in this full-time position.
• Schedule includes weekends and holidays, flexibility is essential.
• Smoke-free environment.
• This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.

EQUAL OPPORTUNITY EMPLOYER