General Manager

TITLE/ROLE: General Manager

Inspired by the lyrics and island lifestyle of singer Jimmy Buffett, Camp Margaritaville Auburndale is a destination resort with RV Camping and Cabana Cabins. We transport guests to a vacation state of mind.

Camp Margaritaville Auburndale offers an exciting and fun employment experience where creating fun and escapism for our guests is the goal we seek to exceed every day. We offer competitive wages. Full time team members are eligible for a benefit package including health, dental and vision insurance, life, and disability insurance, and most of all, the opportunity to advance your career and be part of the Margaritaville team—the most exciting and fastest-growing brand in the hospitality industry today.

If you're energetic, professional, and passionate about hospitality, we'd love to hear from you.

The General Manager (GM) position is a key business leader with responsibility for all strategic goals of the property. The GM is responsible for providing oversight to Recreation, Reservations, Food & Beverage, Banquets & Catering, Sales & Events, and Retail departments. The GM will assist in building out the property to achieve its full potential. They will embrace the service culture by promoting teamwork and collaboration between all departments while also embracing the overall ownership vision of the property. This position will need a strong entrepreneurial mindset that can cultivate positive relationships with external and internal stakeholders. The position will be expected drive excellent guest service across the property. Previous experience with a focus in resort-style hospitality is preferred.

CORE STRENGTHS:

· Excellent communicator with demonstrated ability to develop and manage departmental leaders to drive success across all operations of the property.

· Capacity to create organizational change in order to obtain the highest degree of success.

· Demonstrated ability to reinforce a culture of servant leadership.

· Deep understanding that the most important asset of any organization is its employees.

· Detailed knowledge of hospitality industry including trends, best practices, rules and regulations.

· Skilled in organizational development, personnel management and strategic planning.

· Demonstrated understanding of financial statements and budgets.

· Proven skill to drive financial success in operational departments including managing expenses and payroll in accordance with the natural ebb and flow of the hospitality industry.

· Entrepreneurial mindset with the ability to excel in a high growth, fast paced environment.

· Demonstrated ability to prioritize tasks and delegate when appropriate.

· Effective problem solver with the capacity to multitask.

· Conforms to the highest degree of ethical behavior and personal integrity.

· Proven ability to be an effective motivator with a positive demeanor.

DUTIES AND RESPONSIBILITIES:

· Deliver exceptional guest service and foster a cultural environment among property leaders and team members that provides the same.

· Ensure Medallia guest scores align with resort goals by developing and implementing innovative strategies to enhance overall guest experience.

· Balance the needs of guests, team members and stakeholders in an effective and timely manner.

· Partner with key leaders to nurture a thriving financial operation across all departments of the resort.

· Lead regular employee meetings including daily standup meetings and implement development programs in collaboration with department leaders.

· Identify potential new revenue stream opportunities.

· Actively manage profit and loss statements including monthly variance analysis commentary.

· Assist in development and execution of short and long-term budgeted financial expectations and profitability targets.

· Maintain a high standard of guest service across the property.

· Identify and lead the development of future leaders within the resort to help individuals realize their full potential.

· Lead regular employee meetings and develop training programs in collaboration with department leaders.

· Key role in personnel management including hiring, supervising, reviewing, and evaluating in collaboration with the Director of Human Resources.

· Seamless execution of group and event operations in accordance with sales contracts, maintaining the highest standards of service and guest satisfaction.

· Work hours will be Tuesday-Saturday to include one evening shift until close on Friday or Saturday. The Friday/Saturday shift will be rotated with MODs. The GM will also cover all holidays. Days off will be Sunday and Monday.

· Balance time effectively between administrative tasks, guest and team member interactions and observation of the property to ensure top shelf maintenance.

· Manage the resort in compliance with local, state, and federal laws and regulations.

· Develop strategies surrounding sales opportunities while maintaining a high degree of visibility within the community.

· Create and maintain applicable policies and standards across the property.

· Lead the property to be a market leader within the industry.

· Physically tour and visually inspect the property daily to maintain cleanliness and address any repairs or maintenance as needed.

· Trouble shoot general IT-related items with the assistance of off property Managed Service Provider.

· Serve as liaison for accident reporting to insurance companies.

· Communicate with vendors and review property-level contracts as needed.

· Flexibility to tend to resort needs during non-business hours to ensure the proper operation of the resort.

· Occasional overnight travel to represent the property at various conferences and events (less than 5%).

· Perform other duties as assigned.

· Report to Chief Financial Officer.

SKILLS AND QUALIFICATIONS:

· Minimum 5 years of experience managing a resort within the hospitality industry or outdoor hospitality industry. Consideration will be give to various combinations of supervisory experience that is relevant.

· Self-starter with even disposition

· Professional appearance.

· Maintain a warm, friendly demeanor at all times.

· Ability to work in a fast-paced environment while maintaining organization and punctuality.

· Strong verbal and written communication skills with an ability to lead presentations when necessary.

· Flexible schedule including nights, weekends, and holidays as required.

· Ability to become fluent with hospitality systems including POS, PMS, reservation, scheduling, purchase order, property maintenance and inventory systems.

· Aptitude and Knowledge to use a variety of computer applications.

· Able to maintain information confidentiality.

· Can meet and abide by all policies within resort employee handbook.

COMPENSATION & BENEFITS

· Competitive base salary performance incentive

· Comprehensive health, dental, vision insurance

· Generous Paid Time Off plan

· Resort dining and retail discounts

Job Type: Full-time

Pay: $105,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $105,000 - $115,000