Dog Hotel Hospitality and Sales Assistant Director

Please note: To be considered; a resume, cover email, and professional work references are required and we are an equal opportunity employer. Camp Bow Wow is zero-tolerance nicotine-free, drug-free, alcohol-free, curse-word free culture and professional work environment where respect, professionalism, and care are paramount.

Must Love Dogs! Must Love People, Who Love Dogs!

Camp Bow Wow is North America's premier provider of doggy day camp, overnight boarding, and grooming services. Over 6.5M happy dogs yearly are served by Camp Bow Wows values: premier, extraordinary service, the best care, totally fun, world class service-focused, professions who achieve the vision of happy healthy Dogs, for happy healthy dog families, by bringing joy to people who entrust their FUR-Babies into our care.

Job Summary

We are seeking a dedicated and compassionate front office Hospitality and Sales Assistant Director to join our team. The ideal candidate will have a genuine love for dogs and the skills necessary to provide exceptional care for dogs in our facility, and foremost to the parents who trust their dogs to our Team. This role involves maintaining a clean and safe Lobby environment for our dogs, overseeing and assisting with daily cleaning needs and timelines as needed, ensuring dog health and well-being. Successful Team Mate be a nature leader who is diligent in following all onboarding pre-sales requirements, before the care for dogs may commence. This is for someone who is sales minded loves people, trustworthy, honest, reliable, and and seeks a career in dog business. We strive to promote from within.

Responsibilities

• Active supervision of the Operations Team who provide for the health and positive behavior of dogs; the dogs are here to be active and have fun with you and each other!
• Supervise Operations Team providing direction as necessary, and always leading by example for on-time business open and on-time close with all cleaning protocols met daily.
• Assist with and complete basic grooming services periodically as needed, and delegating to Operations Team Mates priorities of grooming, while maintaining exceptional client service contact with our dog parents.
• A positive and energetic team player attitude.
• Overseas and responsible for complete cleanliness of facility all areas, ensuring a clean environment for all dogs, and Team, including Lobby, Luxury Suites, all Play Yards, all work spaces, all bathrooms, and our entire facility.
• Must be able to work at a quick and efficient pace, and love people.
• Nature leader or managerial experience plus, providing prompt leadership and direction, sometimes in busy environment.
• Computer literate and quick learner who is process and detail oriented.
• Excellent communicator who is professionally polished and caring responsible individual.
• Financially motivated to increase sales, occupancy, and 4 star online reviews
  
  

Requirements

• Able to comfortably lift up 75 lbs. and comfortably stand/walk for an entire shift - lots of steps in our profession.
• Must be comfortable monitoring up to 25 dogs at a time, if necessary.
• Must be an expert in back of house Operations, to properly supervise Operations ensuring safety, soundness, safety protocols, and on-time daily flow managing labor expense.
• Confident strong disposition around all dogs and dog sizes (we have dogs weighing more than 200 lbs.).
• Previous experience in dog handling or animal care required; training will be provided.
• Ranching or equine facility background is transferable.
• Familiarity with dog training techniques is a plus.
• Knowledge of basic pet grooming practices is beneficial.
• Ability to work well in a team-oriented environment while also being self-motivated.
• 2 year professional sales experience with demonstrable success.
• Must be able to type 80 WPM.
• Resilient and multi-tasking Team Mate who is leader and one "who runs toward the fire, rather than runs away hiding from the fire".
• High School Diploma or equivalent required.
• Gifted communicator that has gift of hospitality and welcoming attitude to our dog families.
• Must have own personal transportation and not rely on any individual or ride sharing to come to work.
• Key holder experience required.
• Proven leader for example in athletics, family, at work, church, volunteering, animal care, school, OR any field of study, or work experience.
  
  

Benefits

• Bonus pool opportunities, by pay period participation based upon own individual merit, individual job performance, punctuality, adherence to training, creativity, increasing 4 star online reviews, etc.
• Employee discounts on services.
• Bring your dog to work with you.
• Flexible schedule or consistent scheduling possibilities.
• Potential tuition reimbursement for studies to advance in dog care business or dog training.
  
  

About Camp Bow Wow Colleyville

Love dogs? Love people who love dogs? We are Camp Bow Wow; North America's premier provider of doggy day camp, overnight dog hotel, and exclusive grooming services. Over 6.5M happy dogs yearly are served by Camp Bow Wow. Our values: premier, extraordinary and the best care, totally fun, world class service-focused professionals who achieve the vision of happy healthy Dogs, for happy healthy Dog families. We enjoy bringing joy, to our families, who entrust their FUR-Babies in our care.