Shift Lead - Doggy Day Care and Boarding

Job Overview

Business Overview and Culture

Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy day, overnight Camps, and training. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands!

Primary Responsibilities

· Constant communication with Assistant Manager and Camp Manager

· Ensure dogs are being rotated every day (working with BOH Lead on this)

Ensure checklist are correct and current for Front of House and getting completed

· Ensure thorough and proper cleaning of back of camp is being completed and managed by BOH Lead

· Management of Camper Meds while on shift

· Handle front desk duties : Phone Calls, Emails, Reservation requests, etc.

· Working with BOH to assign Grooming tasks for the day

· Ensuring daily enrichments are getting done

· Handling call outs when AM and GM are not on shift (working with them if need assistance in getting coverage).

· Handling customer issues/complaints and escalating to AM and/or GM as needed

· MAINTAINING A SAFE ENVIRONMENT!

· Provide excellent customer service.

· Be active and attentive to dogs and pet parents at all times.

· Other duties as assigned

Essential Skills

· Extremely energetic, outgoing, upbeat with a positive personality.

· Must be able to work at a fast pace, in a team environment, and have exceptional customer service skills!

· MUST LOVE DOGS - the noise, the hair, the messes the love, and the smiles!!!!!!!!

Requirements

· Must have a high school diploma or equivalent.

· At least 21 years or older.

· Be able to lift dog food and supplies.

· Constantly walk and/or stand entire shift.

Reporting

• Camp Assistant Manager and General Manager

Availability

This is an hourly position - pay is per hour plus tips! Must be able to work flexible schedule - Camps are open 7 days/week, 6:30am to 7:00pm, weekends and holidays are required but time off is permitted with advance notice.

Equal Opportunity Employer

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Pay: $15.00 - $16.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $17