Manager / Camp Director - Dog Boarding

Camp Bow Wow® (CBW) is the premier and trusted Doggy Day Care and Overnight Boarding facility that provides a fun, safe and upscale environment for dogs to play, romp and receive lots of love and attention. We provide everything from Day Care, Boarding and Grooming, to Dog Training and In-Home Pet Care. Our motto is ‘Happy, Healthy Pets and Happy, Healthy People!’

This is a very hands-on position, and contributes to the success of Camp Bow Wow by leading a team of Certified Camp Counselors to create and maintain a premier experience while building lasting relationships with our customers!

Our full time Operations Manager (or “Camp Director”) will be the face of CBW Diablo Valley, hire and lead a great team of employees, oversee daily operations of the camp, provide necessary training when needed and help coordinate events for our Diablo Valley location. If you love people and animals and want to help make their days brighter, this job is for you!

What you’ll be doing:

Hire, Train, Supervise and Schedule Camp Counselors:

• Day-to-day scheduling of Camp Counselors and overall coverage
• Hiring of new Camp Counselors to build and keep a great team
• Monitor attendance of Camp Counselors. Assume responsibility to cover or find coverage of any uncovered shifts. Adjust scheduling needs as needed to budget labor percentage.
• Ensure that all Camp Counselors are properly trained and supervised
• Monitor all Camp Counselors’ Doggy First Aid and CPR Certifications
• Be a “hands-on Manager!” Camp Counselors work with you, not for you!
• Promote teamwork and fun at Camp Bow Wow

Operations:

• The Front Desk Reception Area - ensure the proper functioning of all day camp and boarding operations, including reservations and nightly closeout functions. Follow all CBW policies and procedures
• Retail Area – ensure maintenance of lobby area and assist with inventory
• Financial responsibility for overall camp budget (supplies, personnel etc.)
• The Cabin Area – ensure a safe and clean environment (at all times) for campers, as well as employees
• The Indoor and Outdoor Play Areas – ensure a safe and clean environment for campers, as well as employees
• Daily Medicine Checklists – monitor for proper dosage and insure all daily checklists are complete

Create and Instill “The Camp Bow Wow” Experience:

• Ensure quality customer service – troubleshoot and problem-solve with a customer friendly attitude
• Promote the “Premiere Experience”. We provide the spacious indoor/outdoor play areas and roomy cabins with cozy cots.
• “Doggy Interviews” - ensure the proper interview process for socially acceptable behavior in order to create a fun and safe experience for our Campers as well as our Camp Counselors
• Monitor vaccination records with each reservation and check-in and use reminder card
• Ensure that all the Camp Counselors provide the care and attention at a level that rivals any service in the industry!

Required Skills and Competencies:

• 3 Years management experience
• Animal Care experience is required
• Must be able to work flexible schedules
• Must be a people person, well versed in developing strong work teams and keeping employees motivated.
• Willing to learn the Camp Bow Wow business and willing to represent the business in alignment with brand standards, the mission and vision of the company

Compensation/Benefits

• A competitive hourly rate is offered

Job Types: Full-time, Part-time

Pay: $26.00 - $29.00 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $26 - $29