What are the responsibilities and job description for the Help Desk Technician III position at Camis?
Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation software and best-in-class call center services. Trusted by over 1,300 government-operated parks, campgrounds, harbors, and marinas across North America, Camis is dedicated to delivering innovative solutions that make it easier for visitors to discover, book, and enjoy the most beautiful landscapes.
We believe work should be fun, fulfilling, and flexible—and we’re looking for friendly, motivated people to join us!
Learn more at www.camis.com
Now Hiring: Help Desk Technician III
About the Role
We’re looking for a skilled and experienced Help Desk Technician III to provide advanced technical support and leadership across our help desk operations. This role is a key escalation point for complex issues, major incidents, and system outages, supporting both clients and internal teams.
You’ll bring strong technical expertise, calm decision-making under pressure, and a collaborative approach to solving problems and improving support quality.
What You’ll Do
- Resolve complex software, systems, and network issues for clients and internal staff
- Troubleshoot LAN, WAN, and other IT environments
- Lead response efforts during major incidents and system outages, coordinating support and communication
- Analyze recurring or high-impact issues and drive root-cause solutions
- Review tickets for quality, accuracy, and resolution efficiency, providing feedback where necessary
- Triage incoming requests, monitor SLAs, and provide backup phone/chat support
- Provide ongoing guidance and mentoring to Tier 1 and Tier 2 team members
- Conduct on-site customer visits for upgrades, maintenance, and troubleshooting
- Travel may be required for up to two weeks at a time
What You Bring
- Valid driver’s license with a clean driver’s abstract
- 2–3 years of higher-tier (Tier 2 ) technical support experience
- Strong troubleshooting and problem-solving skills across software, systems, and networks
- Proven ability to manage high-pressure incidents or outages
- Excellent communication, documentation, and technical leadership skills
- Experience with Active Directory / Entra ID and identity management tools
- Familiarity with VMware, Windows 365, and virtualized environments
- Experience supporting mobile device management (MDM) solutions
Why Join Us?
- Be a senior technical voice and escalation expert
- Work with diverse technologies and real-world challenges
- Collaborate with a supportive, knowledgeable team
- Make a direct impact on service quality and system reliability
- Health and dental benefits
- 401k with employer matching
- Generous paid vacation
- Active Living and Camping benefit
- Transit pass subsidy
- Professional development
Ready to start your journey with us? Apply today and join a team that values growth, flexibility, and fun!
Camis is committed to fostering a culture that celebrates diversity and inclusion with an intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable for promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.
Salary : $48,000 - $56,000