Front Desk Receptionist/Patient Coordinator

Rare Opportunity Due to One of Our Front Office Staff Attending Assisting School!!!

Cambridge Dental Center in Cambridge, MN looking for Full-Time Front Desk Coordinator. We are a fast pace, fun, and growing office with up-to-date technology. We provide many staff activities both in and outside of the office! We pride ourselves on serving our community for over 50 years!

1 years of Dental Office or Medical Office experience required to apply

Scheduled Hours vary to accommodate office hours of Monday - Friday 7:00 am - 7:00 pm (1) shift Monday or Thursday will be 11:00 am - 7:00 pm)

Reception Management
- Open and close dental office according to office protocol
- Check the daily schedule for accuracy
- Answer and respond to telephone calls with professionalism
- Maintain petty cash

Patient Management
- Maintain a professional reception area/office; organize patient education materials, keep the facility neat, etc.
- Greet and welcome patients and visitors to the practice
- Check-in patients according to office protocol, verifying and updating health information
- Manage recall and inactive patient system
- Confirm the next day’s appointments by telephone, text, or email.
- Schedule patients for efficient use of doctor and staff time
- Review any future schedule openings regularly with the dentist
- Check the patient backup list to try to fill in cancellation and no-show appointment times
- Collect payment from patients at the time of treatment
- Make follow-up appointments as needed
- Assist in the treatment room as needed
- Send a copy of the patient record for consultation with specialty offices

Records Management
- Gather and accurately record dental, medical, and insurance information from patients
- See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
- Accurately file patient information
- Track cases and referrals to and from other doctors
- Scan/Transfer Emailed images and notes from referring doctors into pts charts
- Back up electronic files at the end of the day as directed by the dentist

Insurance and Accounts Receivable
- Update insurance information on all patients at all times
- Submit treatment plans for predetermination of benefits electronically with w/supporting materials (radiographs, intraoral pictures, or written narratives)
- Prepare claim forms for patients with dental insurance
- Organize supporting materials for claims forms/electronic transmission, such as radiographs, intraoral pictures, or written narratives
- Electronically submit claim forms from the office
- Prepare bank deposits
- Prepare statements
- Follow-up insurance claims
- Follow-up delinquent accounts
- Arrange a payment schedule

Correspondence
- Sort, organize, and distribute mail
- Prepare and send out new patient and referral thank you letters
- Prepare and send out continuing care notices each month
- Prepare and send out correspondence as directed by the doctor/office manager
- Check office email daily for relevant office information or appointment

Office Participation
- Be an active participant in staff meetings
- Perform other tasks as assigned by the office manager and/or dentist

Interpersonal
- Excellent communication skills
- Team player
- Good interpersonal skills to maintain effective rapport with patients, dentists, staff members, and community
- Effective verbal skills to communicate with patients and staff
- Customer service or patient relations experience

Education/Experience
- 1 year of Dental Office or Medical Office experience required
- 1 years of experience with insurance billing and accounts receivable
- 1 years of experience with EagleSoft or other dental software
- Experience as an office receptionist/treatment coordinator
- High school diploma
- Commitment to CE for career development

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dental receptionist: 1 year (Required)
• Insurance verification: 1 year (Required)
• Eaglesoft: 1 year (Preferred)

Ability to Relocate:

• Cambridge, MN 55008: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24