What are the responsibilities and job description for the IT Provisioning Intern position at Cambium Learning Group?
Job Location: Hybrid from Ann Arbor, MI. You must reside and work within territory for this position.
Job Overview
The IT Provisioning Intern will assist with configuring, imaging, and shipping IT equipment, ensuring accurate asset tracking and supporting user onboarding. This role involves basic troubleshooting, maintaining documentation, and contributing to knowledge base updates while learning enterprise IT processes.
Job Responsibilities
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.
Job Overview
The IT Provisioning Intern will assist with configuring, imaging, and shipping IT equipment, ensuring accurate asset tracking and supporting user onboarding. This role involves basic troubleshooting, maintaining documentation, and contributing to knowledge base updates while learning enterprise IT processes.
Job Responsibilities
- Receive, unbox, and inspect new IT equipment (laptops, desktops, mobile devices)
- Configure and image devices according to established guidelines
- Install and configure necessary software applications
- Prepare and ship equipment to new hires or other departments
- Set up and deploy equipment at user locations
- Update asset tracking systems with accurate and up-to-date information
- Perform basic troubleshooting of hardware and software issues
- Maintain a clean and organized work environment
- Document all procedures and activities accurately within our Knowledge Management system
- Assist with user onboarding and answer questions about new equipment
- Comply with all company policies and procedures
- Manage SLAs for shipping out computers and/or building accounts
- Contribute to expanding our knowledge base with articles, FAQ's, etc.
- Assist with projects/other duties as needed
- Strong Technical Proficiency: Solid working knowledge of operating systems (Windows & macOS), software applications (Office 365 suite, Google Apps, etc.), and a variety of hardware. Able to support and troubleshoot beyond the basics
- Experience: Typically 2–5 years of relevant IT support experience. Formal degrees or certifications (A , Network , etc.) are preferred
- Understanding of Enterprise IT Tools: Familiarity with helpdesk ticketing systems and remote support tools
- Networking and Connectivity Know-How: Can diagnose issues with Ethernet/LAN, Wi-Fi configuration, VPN connectivity, and basic network services. Knows when a network problem is likely and can coordinate with network admins if needed.
- Problem-solving and Analytical Skills: Ability to analyze complex or layered problems, and develop step-by-step solutions.
- Communication: Can translate technical jargon into user-friendly language. Is able to clearly document ticket notes and trouble-shooting steps.
- Time Management and Organization: Demonstrates the ability to prioritize work and meet SLAs with little direction.
- Team Collaboration: Works well with peers, including escalations or project teamwork. Open to feedback and knowledge sharing.
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.