What are the responsibilities and job description for the PATIENT ADVOCATE position at CalvertHealth?
- JOB DESCRIPTION DETAILS
- Job Summary:
- Communicate relevant information to administration suggestions for creating a caring, consumer driven environment. When needed, planning and implementing of volunteer component to support the advocate program. Interpret the role of Patient Advocate to patients, staff and community.
- Education:
- Position requires a bachelor's degree or 3-5 years equivalent combination of education and experience in related area. RN licensure preferred.
- Registration/Certification/Licensure:
- EMT certified preferred
- Experience:
- Position requires 3-5 years related experience. Customer/Patient PR experience preferred.
- Other Requirements:
- Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
- Superior listening skills
- Ability to function in stressful, hostile situations
- Advanced Customer Service skills with a patient focus
- Ability to establish a maintain effective working relationships with all hospital team members
- Ability to identify trends/root cause of problems
- Problem solving skills and persistence
- Familiarity with Joint Commission and State standards/regulations
- Positive managerial experience for use with future employment of volunteer advocates
- Computer documentation and report writing skills