What are the responsibilities and job description for the Customer Support Specialist position at Calm Water and Bath?
Calm Water & Bath in Cherry Hill, NJ is hiring full‑time and part-time Customer Support Specialists to support our growing hybrid remote/in-office team. With multiple positions available, we're looking for individuals who can communicate clearly, stay organized, and help homeowners feel confident about taking the next step in their remodeling journey. If you're ready for a hybrid remote/in-office role where your professionalism and reliability make a real impact, apply today!
WHAT'S THE SCOPE?
Pay: As our full-time or part-time Customer Support Specialist, you'll earn $40,000–$70,000 per year, with options for hourly, salary, or base commission.
Benefits:
- Paid time off (PTO)
- Bonuses
- Growth opportunities
- Mentor/apprentice program
Schedule: This hybrid remote/in-office role offers full‑time or part-time shifts within 8 am–8 pm Monday–Thursday, 8 am–6 pm Friday, and 10 am–4 pm Saturday and Sunday, including morning, evening, night, and weekend options.
YOUR CONTRIBUTIONS MATTER
As our full-time or part-time Customer Support Specialist, you'll handle inbound calls, texts, emails, and online inquiries, understand homeowner needs, qualify leads, schedule consultations, and confirm appointments. You'll also maintain CRM documentation and provide follow-up as needed.
WHAT'S REQUIRED?
- Calm and professional demeanor
- Strong verbal and written communication skills
- Comfortable with phone, text, email, and CRM systems
- Ability to follow established processes while staying personable
Preferred qualifications include prior call center, appointment‑setting, or customer service experience, and home improvement exposure is a plus for this hybrid remote/in-office role.
ABOUT OUR COMPANY
We're Calm Water & Bath, and while we remodel bathrooms, we ultimately create daily serenity. The bathroom is where each day begins and ends, affecting comfort, safety, and calm. We prioritize supporting our team members to become their best selves through mentorship and respectful leadership within a valued and inspiring environment. We believe work should be meaningful and human, fostering growth, protecting calm, and instilling a sense of purpose in all we do.
Why here (and not the place down the road):
- Purpose beyond the paycheck - Your work creates daily peace of mind for homeowners.
- People-first culture - No chaos or fear-based leadership. We prize emotional intelligence, clarity, and respect.
- Real growth - We're scaling; you'll have room to learn, lead, evolve, and ultimately rise to your greatest potential.
- Community impact - Help South Jersey homeowners feel safe, supported, and proud of their homes.
- Great people, great energy - Kind, driven, growth-minded teammates who protect a healthy environment.
JOIN US!
If you're ready to join a reliable company with clear expectations and room to grow, apply today to be our Customer Support Specialist! Our initial application process is fast, simple, and mobile‑friendly, making it easy to get started.
Salary : $40,000 - $70,000