What are the responsibilities and job description for the General Manager position at Callie's Hot Little Biscuit?
GENERAL MANAGER
Job Type: Full-time
Job Classification: Exempt
Reports To: Director, Operations
Direct Reports: Team Members, Bakers, Line and Prep Cooks
Location: Eateries
Position Summary:
The General Manager at Callie’s Hot Little Biscuit grab-and-go eateries is responsible for supporting and training staff to operate a smooth daily service. Other duties include, food ordering, inventory, equipment maintenance, and fulfilling catering orders. You will work in collaboration with Callie’s management and Production on daily bakery tasks as well as executing efforts to expand and strengthen clientele and business. This is a salaried full-time position.
Primary Duties and Responsibilities:
Leadership
Job Type: Full-time
Job Classification: Exempt
Reports To: Director, Operations
Direct Reports: Team Members, Bakers, Line and Prep Cooks
Location: Eateries
Position Summary:
The General Manager at Callie’s Hot Little Biscuit grab-and-go eateries is responsible for supporting and training staff to operate a smooth daily service. Other duties include, food ordering, inventory, equipment maintenance, and fulfilling catering orders. You will work in collaboration with Callie’s management and Production on daily bakery tasks as well as executing efforts to expand and strengthen clientele and business. This is a salaried full-time position.
Primary Duties and Responsibilities:
Leadership
- Assume full responsibility for shop organization, service operations, presentations, product quality, customer satisfaction, and food safety and health regulations
- Create staff schedules, manage hours that includes end of day close out to ensure everyone is properly clocked in/out and tips are allocated.
- Work with staff to ensure proper training and job knowledge
- Oversee all staff duties and manager stations during service hours
- Hire and train new employees. Ensure store is sufficiently staffed.
- Elevate performance with generally accepted leadership tenets
- Ensure staff routinely follows all procedures
- Maintain acceptable ticket times
- Deliver outstanding customer service; resolve any issues immediately
- Maintain strong relationships with vendors and purveyors
- Track daily inventory; prepare and place food orders to maintain adequate inventory levels. Drive to food store if needed or have Shift Leader pick up product.
- Add and delete point of sale menu items as needed
- Receive food deliveries, inspect for accuracy and quality
- Maintain adequate inventory of handmade products
- Label and date delivery items and rotate into inventory
- Prepare recipes for daily specials
- Maintain biscuit levels throughout service
- Maintain daily record of cash flow
- Handle cash-outs at the end of a shift
- Prepare cash drawer for next shift
- Count and balance safe; prepare and make deposits
- Ensures all equipment is in proper working order and available for use. Troubleshoot when needed and reaches out to vendors/third parties if not able to properly fix.
- Drafts and implements preventive maintenance schedules for buildings and equipment.
- Receive orders from catering division to execute.
- Other duties as assigned.
- High School Diploma or equivalent, some college preferred
- Minimum of 3 years experience in food service such as bakery/café/retail/restaurant environment.
- Minimum of 2 years experience managing people. Proven leadership abilities are a must.
- Valid Driver’s License Required
- Must have attention to detail.
- Creative approach to problem solving
- Ability to communicate effectively
- Familiarity with iPad-based POS system; experience with Spot On is a plus but not required
- Microsoft Office and Google products experience
- Must have friendly and warm demeanor and be able to maintain a positive attitude
- Ability to promote a culture of gratitude