What are the responsibilities and job description for the Dental Front Desk Receptionist position at California Oral and Implant Surgery?
Job Summary
We are seeking a friendly, dependable, and organized Front Desk Receptionist to serve as the first point of contact for patients. Candidates with dental or medical front office experience are encouraged to apply, and we also welcome motivated applicants with strong customer service skills who are eager to learn. Training is available for qualified candidates.
Responsibilities
- Welcome patients and visitors, manage check-in and check-out, and provide professional telephone and email support.
- Schedule consultations, surgical appointments, and follow-up visits while maintaining an accurate appointment calendar.
- Collect and update patient demographics, medical and dental insurance information, referral documents, and required forms.
- Confirm appointments, communicate preparation instructions approved by clinical staff, and follow up on missed appointments.
- Assist with insurance eligibility checks and route detailed benefits or treatment cost questions to the appropriate coordinator.
- Collect copayments or patient payments as directed, issue receipts, and accurately document transactions.
- Maintain confidential patient records and follow HIPAA and office privacy procedures.
- Coordinate with clinical staff to support smooth patient flow and a positive patient experience.
Qualifications
- Previous dental, medical, or customer service reception experience preferred.
- Excellent interpersonal communication, professional phone etiquette, and a patient-focused attitude.
- Ability to multitask, prioritize tasks, and remain calm in a busy front office.
- Comfort using computers, scheduling software, email, and office equipment; dental practice software experience is a plus.
- Strong attention to detail, reliability, punctuality, and respect for patient confidentiality.
- Willingness to learn dental terminology, insurance basics, and oral surgery scheduling workflows.
Preferred Skills:
- Familiarity with dental software systems
- Strong organizational and multitasking abilities
Benefits:
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and holidays
Join us to make a difference in patients’ lives by providing compassionate care supported by your technical expertise.
Pay: $19.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22