Customer Service Technician

The California State Lottery is looking to fill the exciting role of a Customer Service Technician!

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation.

In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Job Description and Duties:

This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in the Orange County area!

The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers. This position also performs routine, semi-technical duties related to validation and payment of claims for California State Lottery prizes.

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Costa Mesa District Office. This position is not eligible for telework.

This position may qualify for $250, per month, in GEOGRAPHIC RECRUITMENT AND RETENTION PAY. This is additional pay, not included in the base salary.

You will find additional information about the job in the Duty Statement.

Working Conditions

1. Schedule: 8am to 5pm Monday through Friday
2. Travel: n/a
3. Other: n/a

Desirable Qualifications

• Work experience assisting the public either in-person or by phone
• Ability to follow direction, evaluate situations accurately and take effective action
• Knowledge of modern office methods, equipment and procedures
• Ability to prioritize and time manage effectively

For more information about this opportunity, benefits, and instructions on how to apply -- click the Apply button.