What are the responsibilities and job description for the IT Help Desk Support position at Calibre CPA Group?
POSITION SUMMARY:
The position is responsible for providing technical assistance and support to users in an efficient and accurate manner. This position responds to various issues related to computer systems, software and hardware.
Salary $50,000- $56,000 (depending on experience)
JOB RESPONSIBILITIES
- Serve as the first point of contact for internal customers seeking technical support both on site and remotely.
- Provide assistance in the use of computer hardware, software, and accessories.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
- Install software and repairs hardware and peripherals.
- Administer user accounts in Active Directory and SaaS portals.
- Take detailed notes about problems and fixes.
- Identify and suggest possible improvements on procedures.
- Act as a resource on any other IT related projects.
COMPETENCIES:
- Team Player
- Customer Service
- Organizational and Time Management Skills
- Ability to Prioritize
- Written and Verbal Communication
POSITION TYPE:
- Full-Time, Permanent
PHYSICAL REQUIREMENTS:
- Ability to sit at a desk and work on a computer for extended periods of time.
- Regular use of hands and fingers for typing, data entry, and handling paper documents.
- Ability to read, analyze, and interpret detailed information on computer screens and in printed materials.
- Clear verbal and written communication skills to interact effectively in person, by phone, and in virtual meetings.
- Occasional requirement to stand, walk, bend, or reach for office materials.
- Ability to lift and carry files, binders, or office supplies weighing up to 20 pounds.
- Ability to travel occasionally for training, firm events, or client meetings (if applicable).
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
TRAVEL:
- Some travel may be required.
- Valid U.S. Drivers License required
REQUIRED EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent experience
- 1-3 years of proven working experience in providing help desk support.
- Practical experience with supporting Microsoft Windows 7
- Strong knowledge of Microsoft Office suite, particularly Excel.
- Understanding of networking technologies and principals.
- Experience troubleshooting network printers and scanners.
PREFERRED EDUCATION AND EXPERIENCE:
- Experience in the accounting field a plus.
- Experience supporting remote users is a plus.
- Experience supporting Windows 10 a plus.
WORK AUTHORIZATION:
- Must have valid work authorization for employment in the United States
EEO: Calibre is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
Salary : $50,000 - $56,000
