What are the responsibilities and job description for the Front Desk Receptionist position at Calhoun Funeral Home?
If you are a highly skilled receptionist looking for a second job, Calhoun Funeral Homes might be interested in speaking with you about our part-time Receptionist position at the Rockside Road location in Bedford Hts. The hours are 9-3 Monday through Friday. The pay is $18/hr.
The Part-time Receptionist must possess strong technology and written and verbal communication skills. Empathy is one of the attributes we require. The part-time Receptionist delivers exceptional customer service as they greet visitors both in person and over the phone. This entails answering calls and fielding them accordingly, addressing visitors’ questions and needs, and providing an overall welcoming environment. Specific assignments may be made with concentration in a single area but the incumbent should be familiar with all administrative roles within the firm.
Duties include but are not limited to:
- Promptly answer incoming telephone calls.
- Demonstrate a warm greeting, anticipate and fulfill client needs and provide a fond farewell.
- Operate telecommunication system by following phone answering, first call, and communication processes.
- Notify appropriate staff of client family/customer arrival.
- Adhere to the company Code of Conduct and Policies with appropriate confidentiality.
- Receive and secure payments from customers.
- Process payments made at the front desk.
- Keep safe and clean reception areas by complying with procedures and processes of Calhoun Funeral Home.
Required knowledge, skills, and attributes:
- Exceptional customer service skills
- Strong communication skills
- Ability to understand and follow oral and written communications
- Ability to prioritize multiple tasks
- Ability to work effectively as a team member
- Ability to work independently in support of team efforts
- Recognition and reliance upon appropriate levels of confidentiality of company and client information
- Knowledge of computer systems and programs
- Three years’ experience in similar role
- This is a busy environment and staff are expected to manage stress well.
Calhoun Funeral Homes has served families with excellence, professionalism, and compassion for generations. We are committed to innovation and efficiency, ensuring our staff has the tools and support needed to provide world-class service. In addition to the Rockside location, the firm has facilities on Lakeshore Blvd in Cleveland, and West Thornton St. in Akron.
Job Type: Part-time
Pay: $18.00 per hour
Expected hours: 20 per week
Work Location: In person
Salary : $18