Quality Control Analyst

Quality Control Analyst – Merchant Services Operations

Location: Hybrid – Irving, TX; Charlotte, NC; Des Moines, IA

Contract: 12-month W2 (40 hours/week, weekly pay)

Calculated Hire is partnering with a leading financial services organization to support their Merchant Services Operations team. This group operates in a high-volume, regulated environment focused on merchant onboarding, account setup, and ongoing quality control.

Job Description

This role supports account onboarding and add locations work within Merchant Services Operations, with a strong emphasis on quality control, peer review, and process accuracy. The team is actively enhancing its quality standards and is seeking individuals who can go beyond processing to identify issues, ensure compliance, and contribute to continuous improvement.

This is a production-driven environment where attention to detail, ownership, and efficiency are critical to success.

Key Responsibilities:

• Perform account onboarding and add locations work for merchant accounts within established workflows
• Execute quality control and peer review to ensure accuracy, completeness, and adherence to internal standards
• Identify errors, inconsistencies, and process gaps, and communicate findings to support remediation
• Contribute to the execution and refinement of a 100% quality control environment
• Monitor workflows and manage task queues to meet deadlines in a high-volume setting
• Partner with peers and leadership to provide visibility into quality trends and recurring issues
• Support process improvement efforts to enhance efficiency, accuracy, and overall team performance

Required Skills

• Experience in merchant services, payments, or financial operations
• Background in quality control, audit, compliance review, or peer review within an operations environment
• Strong attention to detail with the ability to identify and resolve discrepancies
• Ability to manage high-volume work while maintaining accuracy and meeting deadlines
• Strong communication skills, including the ability to provide feedback on errors and process gaps
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Required Qualifications

• 1–4 years of experience in operations, account onboarding, or related financial services roles
• Exposure to onboarding workflows, account setup, or transaction processing
• Experience working in a metrics-driven or production-based environment
• Demonstrated ability to follow structured processes while identifying opportunities for improvement

Preferred Qualifications

• Prior experience in merchant services or payments organizations
• Experience supporting quality control frameworks, peer review functions, or control execution
• Familiarity with account onboarding or account management systems

This role sits within a large-scale Merchant Services Operations group and offers the opportunity to contribute to a team focused on accuracy, efficiency, and continuous improvement within a growing operational function.