Salesforce Application Support Analyst

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*** We will NOT work with C2C/3rd Party Agencies for ANY reason***

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JOB DETAILS:

Position: Salesforce Application Support Analyst

JOB REF#: 44570 - 65763

Duration: 8 Months (Contract)

Location: HYBRID - Hartford, CT 06103

Pay Rate: $49.00 (W2)

** We are NOT considering NON-LOCAL candidates, even if your willing to relocate **

HYBRID SCHEDULE: Must be onsite 1 day a week (LOCAL CANDIDATES ONLY)

HOURS: Monday - Friday, 8 AM - 5 PM (EST)

Salesforce Application Support Analyst will provide end-user support, assist technical analysts, and support ongoing enhancements to current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and Agile teams.

RESPONSIBILITIES INCLUDE:

• Provide day-to-day technical support for end users of Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities

• Support technical analysts with requirement clarifications, testing, minor configuration updates, stakeholder communication, and documentation

• Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause analysis, and coordination with technical teams for issue resolution

• Provide timely responses to user-reported issues, maintain accurate documentation, and communicate effectively with technical analysts and business stakeholders

• Support onboarding activities, portal enhancements, UAT cycles, user feedback gathering, and Single-Entry Portal rollout activities

DELIVERABLES:

• End-user technical support responses and issue resolutions

• Issue triage, documentation, and tracking in Azure DevOps and JIRA

• Support tickets with detailed troubleshooting notes

• Feedback documentation for enhancements and new portal features

• UAT support for Salesforce and Single-Entry Portal releases

• User support guides, knowledge base articles, and process documentation as needed

DAILY TASKS:

• Provide technical support to end users of the provider portal, parent portal, and Single-Entry Portal

• Assist technical analysts with enhancements, testing, and documentation

• Participate in Agile ceremonies, backlog refinement, and release readiness discussions

• Perform root cause analysis and collaborate with developers on bug resolution

• Support UAT test cycles and portal validation activities

• Maintain clear communication with stakeholders and users

REQUIRED SKILLS/EXPERIENCE:

• 2 years of hands-on experience supporting Salesforce-based applications and portal environments

• Experience troubleshooting Salesforce user issues, portal access, workflows, and application functionality

• Experience providing end-user support, issue triage, documentation, and resolution tracking

• Experience using Azure DevOps and/or JIRA for ticket management and issue tracking

• Experience supporting User Acceptance Testing (UAT) activities and release validation

• Familiarity with Agile/Scrum environments and participation in Agile ceremonies

• Strong analytical, problem-solving, communication, and stakeholder support skills

• Ability to provide high-quality support for Salesforce provider and parent portal users

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Calance Benefits Offerings:

- EPO/PPO Medical Plans

- HMO/PPO Dental programs

- Vision - VSP (Vision Plan Summary)

- 401K Retirement vesting program (VOYA)

- Paid Bi-Weekly/Direct Deposit

- Flex Spending Plan

- Voluntary Life, AD&D, STD or LTD plans

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