What are the responsibilities and job description for the Director of Network Operations position at Calance?
This is a senior leadership role not a hands-on-keyboard network engineer position. You will own the technology roadmap, lead the IT organization, and serve as a key voice in shaping where this company goes next. You'll report directly to executive leadership and have meaningful P&L exposure.
Lead, hire, and develop the IT team supporting broadband, voice, managed IT, and OSP operations
Drive long-range technology planning: platform modernization, capacity, redundancy, and security posture
Own vendor strategy and contract negotiations across network, telecom, and managed services platforms
Serve as internal and external technical authority pre-sales engineering, enterprise customer relationships, and solution design
Partner with operations and finance to align capital planning with network growth and service commitments
Ensure operational resilience: monitoring, incident management, change management, and disaster recovery
What You Bring
We're looking for a well-rounded operator with deep ISP/telecom roots and the leadership credibility to grow a team and influence strategy. Specifics matter less than having seen these environments from the inside.
Network & Broadband Operations
FTTH/FTTX architecture and operations Calix E7 platform experience is a strong plus
ISP capacity planning: backbone circuits, redundancy, peering, and last-mile scaling
Cisco routing and switching at a production ISP scale
Telecom & Voice
VoIP operations and architecture Metaswitch experience highly desired
TDM/SS7 working knowledge; Hosted PBX exposure helpful
IT Infrastructure & Security
Virtualization, Windows Server, Linux, and open-source stack (BIND, DHCP, Apache, Asterisk)
Network security fundamentals: SIEM, IDS/IPS, firewall management, endpoint protection
Database administration, backup/restore, and DR planning
Leadership & Business Acumen
Proven track record managing technical teams in a telecom or ISP environment
Ability to translate technology decisions into financial and operational context for executive audiences
Outside plant familiarity and basic AC/DC power knowledge are beneficial
Managed services (MSP) experience designing and delivering solutions for enterprise customers
Lead, hire, and develop the IT team supporting broadband, voice, managed IT, and OSP operations
Drive long-range technology planning: platform modernization, capacity, redundancy, and security posture
Own vendor strategy and contract negotiations across network, telecom, and managed services platforms
Serve as internal and external technical authority pre-sales engineering, enterprise customer relationships, and solution design
Partner with operations and finance to align capital planning with network growth and service commitments
Ensure operational resilience: monitoring, incident management, change management, and disaster recovery
What You Bring
We're looking for a well-rounded operator with deep ISP/telecom roots and the leadership credibility to grow a team and influence strategy. Specifics matter less than having seen these environments from the inside.
Network & Broadband Operations
FTTH/FTTX architecture and operations Calix E7 platform experience is a strong plus
ISP capacity planning: backbone circuits, redundancy, peering, and last-mile scaling
Cisco routing and switching at a production ISP scale
Telecom & Voice
VoIP operations and architecture Metaswitch experience highly desired
TDM/SS7 working knowledge; Hosted PBX exposure helpful
IT Infrastructure & Security
Virtualization, Windows Server, Linux, and open-source stack (BIND, DHCP, Apache, Asterisk)
Network security fundamentals: SIEM, IDS/IPS, firewall management, endpoint protection
Database administration, backup/restore, and DR planning
Leadership & Business Acumen
Proven track record managing technical teams in a telecom or ISP environment
Ability to translate technology decisions into financial and operational context for executive audiences
Outside plant familiarity and basic AC/DC power knowledge are beneficial
Managed services (MSP) experience designing and delivering solutions for enterprise customers
Salary : $140 - $155