Claims Supervisor - New York Automobile Claims

Location: Remote | Philadelphia, PA

Bring your New York automobile claims expertise to a leadership role where you can develop a team, guide complex claims decisions, and build strong client relationships.

An established national claims administration and risk management organization is seeking an experienced Claims Supervisor to lead a unit handling New York automobile and No-Fault claims, including claims involving governmental entities. This remote opportunity offers an experienced claims leader the chance to shape team performance and deliver accurate, timely, and compliant claims service.

• Lead and develop Claims Examiners and Claims Assistants through coaching, technical guidance, training, and performance management.

• Oversee daily operations, staffing, caseload distribution, productivity, and work quality; provide coverage when needed.

• Review claim evaluations, delays, denials, reserves, awards, and payments to ensure sound decisions and timely handling.

• Approve reserve changes up to $250,000 and claim payments up to $10,000, within assigned authority, and oversee priority payments.

• Ensure compliance with New York Insurance Law Article 51, No-Fault requirements, and Regulation 68, along with client instructions and internal procedures.

• Conduct monthly and client-required file reviews; coordinate internal, external, client, and regulatory audits.

• Resolve concerns from claimants, clients, medical providers, and vendors, and monitor vendor performance.

• Prepare and review client reports, participate in client meetings, and deliver training on claims procedures and regulatory updates.

• Partner with leadership and client-service teams on service needs and requests for proposals.

• 3–5 years of related automobile claims experience, including previous supervisory, leadership, or team-lead responsibilities.

• Valid New York adjuster license and any additional licenses required by applicable state regulations.

• Strong working knowledge of New York automobile and No-Fault claims, Article 51, and Regulation 68.

• Knowledge of applicable statutory regulations and medical terminology.

• Familiarity with Arbitration Forums and the American Arbitration Association.

• Strong claim-file review, analytical, organizational, and problem-solving skills.

• Experience using a diary system, prioritizing workloads, and meeting strict deadlines.

• Ability to coach employees at different experience levels and clearly explain technical claims information.

• Excellent written and verbal communication skills; proficiency in Microsoft Word and Excel.

• High school diploma or GED.

• Bachelor’s degree in business, insurance, risk management, or a related field.

• Experience handling claims involving governmental or public-sector entities.

• Experience with client audits, claim-file reviews, reporting, and claims training.

Equivalent combinations of education and relevant professional experience may be considered.