What are the responsibilities and job description for the Cafe Manager position at Cafe Bilboquet?
Upscale French Café is looking for a professional and experienced Café Floor Manager. The Floor Manager works with the General Manager to assure that guests are always provided an exceptional experience by assisting with day-to-day operations, such as overseeing staff and maintaining quality standards throughout the Café. The floor manager is an essential role and requires strong leadership and communication skills.
Location: Café Bilboquet, 26 East 60th Street New York, NY 10022
Primary Responsibilities:
- Supports the General Manager in daily operations and ensures consistent adherence to company policies and procedures.
- Assist in the recruitment process, including interviewing, hiring and training new employees.
- Manages onboarding and offboarding processes to ensure a smooth transition for all employees.
- Provides ongoing coaching, performance feedback, and disciplinary actions when necessary, including terminations.
- Acts as a point of contact for employee concerns and escalate issues as appropriate.
- Maintains a high standard of service and quality of food.
- Maintains store appearance and cleanliness.
- Establishes and builds guests relationships through personalized service.
- Maintains excellent customer service by remaining present and engaged in all aspects of service throughout the Café.
- Ensures store profitability by increasing sales and lowering expenses.
- Performs all orders for the store and maintains inventory.
Skills and Qualifications:
- Possesses exceptional organizational skills and attention to detail
- Demonstrates excellent leadership and managerial abilities
- Demonstrates outstanding customer service skills
- Communicate standards of excellent hospitality to others
- Must have excellent verbal and written communication skills in English, as well as computer knowledge of Micros and Excel
- Must hold a current Food Handler’s license or must obtain within a month of hire
Languages: French and Italian (highly preferred)
Compensation and benefits
- Competitive salary based on experience
- Medical benefits
- Great opportunities for growth
*** WEEKEND AVAILABILITY NEEDED
*** EXPERIENCE REQUIRED
Le Bilboquet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Consistent with the Americans with Disabilities Act (ADA) and state and local laws, it is the policy of Le Bilboquet to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Le Bilboquet’s Human Resources Manager at wecare@lebilboquetny.com or (212) 751-3036.