What are the responsibilities and job description for the Seasonal Sportsbook Writer position at Caesars Sportsbook & Casino?
Job Description
Reporting to the Sportsbook Manager, Seasonal Ticket Writers will serve as the face of our retail sportsbook operation during our horseracing season. By delivering a consistently high level of customer service to both experienced patrons and novice bettors, you will create a welcoming and engaging environment for all guests. As a knowledgeable resource on our full range of sports betting options, you will assist customers by answering questions and providing guidance to help them make informed, responsible wagering decisions.
Responsibilities
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Reporting to the Sportsbook Manager, Seasonal Ticket Writers will serve as the face of our retail sportsbook operation during our horseracing season. By delivering a consistently high level of customer service to both experienced patrons and novice bettors, you will create a welcoming and engaging environment for all guests. As a knowledgeable resource on our full range of sports betting options, you will assist customers by answering questions and providing guidance to help them make informed, responsible wagering decisions.
Responsibilities
- Provide a top tier level of customer service that encourages customers to come back repeatedly
- Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission.
- Become familiar with our betting options and be able to strike up conversations with customers regarding those options
- Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
- Be a positive team member and work collaboratively with other team members and your leadership team
- Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards
- Other duties as assigned
- Must have basic computer knowledge (Email, MS Excel, internet, etc.)
- Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
- H.S. Diploma, GED, or equivalent preferred
- 19 years of age or older
- Successfully pass a background check
- Able to obtain a gaming license from the Nebraska Gaming Commission
- High level of customer service
- Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
- Present yourself in a professional manner
- Strong communication skills, both written and verbal
- Ability to do simple math
- Must be able to work days, evenings, weekends, and holidays as needed
- Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.