Manager, Payment & Fraud

Job Description

The Payments and Fraud Manager will play a critical role in supporting and enhancing our debt mitigation processes. This position is responsible for leading day-to-day loss prevention, driving process improvements, and helping to ensure a balance between effective mitigation and a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices to prevent/recoup losses and create innovative ways to automate the department’s processes.

Responsibilities

• Resolution Management: Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
• Fraud Risk Monitoring & Analysis: Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering. Recommend forward thinking strategies.
• Tools & Technology: Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate.
• Data Analysis & Reporting: Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency. Prepare and share actionable insights with leadership.
• Cross-Functional Partnership: Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives.
• Team Leadership: Manage and mentor a team of analysts. Foster a structured culture of accountability, learning, and process improvement.
  
  

Qualifications

• Experience: 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
• Leadership: 1–3 years of experience in a people management or team lead role within a fraud or risk function.
• Technical Knowledge: Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
• Analytical Skills: Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
• Regulatory Awareness: Understanding of AML, KYC, and responsible gaming compliance standards.
• Communication: Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.
  
  

Preferred Qualifications

• Experience in the iGaming, sportsbook, or online casino environment.
• Experience with various fraud vendor systems and tools.
• Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.
  
  

The salary range for this position is $95,000.00 - $125,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.