What are the responsibilities and job description for the Service Desk Manager position at Caelum Research Corporation?
POSITION: Service Desk Manager
LOCATION: Fort Bragg, NC
SCOPE: Serves as Service Desk Manager on a major IT services contract for the U.S. Army
RESPONSIBILITIES:
- Service Desk Manager will be responsible for managing all Service Desk-related processes for the contract and ensure deliverable, and customer needs are met.
- This position will have Full authority to act for the daily operation of the service desk
- Oversee staff performance and customer support quality.
- Responsible for meeting defined performance requirements related to the Service desk.
- This contract supports the Army Client for between 0800 to 1700, Monday through Friday and this position will ensure delivery of services is available during this time.
QUALIFICATIONS:
- Bachelor’s degree in computer science, engineering, information systems management, or related technical field.
- At least four (4) years of specialized experience overseeing operations of large-scale DoD information systems
SECURITY CLEARANCE: Active DoD Secret Clearance
BENEFITS: We designed our employee benefits program around the goal of improving the quality of life for each employee. We offer some of the most competitive benefits in the industry to include Medical, Dental, Vision, and Life Insurances; Short- and Long-Term Disability; Paid Leave, Holidays, Bereavement, Military, and Jury Duty; 401(k) Retirement Plan, Flexible Spending Account, Dependent Care, Health Savings Account, Tuition/Training Assistance, and Referral Bonuses.